Merge pull request #9873 from v-tappelgate/AB#7779-AI-enabled-Cloud-PCs

AB#7779: AI-enabled Cloud PCs

Author: v-tappelgate

support/windows-365/toc.yml

@@ -17,6 +17,10 @@ items:
       href: how-to-deprovision-business-grace-with-graph-explorer.md
 - name: Windows 365 Enterprise
   items:
+  - name: AI-enabled Windows 365
+    items:
+    - name: AI-enabled Cloud PC known issues
+      href: windows-365-ai-enabled-cloud-pc-known-issues.md
   - name: Azure Network Connection
     items:
     - name: Azure network connection health checklist

support/windows-365/windows-365-ai-enabled-cloud-pc-known-issues.md

@@ -0,0 +1,77 @@
+---
+title: AI-enabled Cloud PC Known Issues
+description: Describes how to resolve issues that are known to affect AI-enabled Cloud PCs
+manager: dcscontentpm
+ms.date: 11/04/2025
+ms.topic: troubleshooting
+ms.reviewer: kaushika, v-tappelgate
+ms.custom:
+- sap:Configuration and Management
+- pcy:WinComm User Experience
+appliesto:
+- ✅ <a href=https://learn.microsoft.com/lifecycle/products/windows-365target=_blank>Supported versions of Windows 365</a>
+---
+
+# AI-enabled Cloud PC known issues
+
+If your Cloud PC isn't working correctly, first make sure that you've satisfied all the [minimum requirements for artificial intelligence (AI) features](/windows-365/enterprise/ai-enabled-cloud-pcs#requirements). If your account and your device meet those requirements, review the following topics to learn whether your issue is documented.
+
+## AI-enabled status activation time
+
+After you AI-enable your Cloud PC, background processes might run for up to 48 hours before the supported AI features are ready to use.
+
+## Sparkles missing from Windows search box after you install a Windows update
+
+After you install a Windows update, the sparkles might disappear from the magnifying glass icon.
+
+To restore the icon, select the Windows search box. If the sparkles are still missing, restart your Cloud PC.
+
+## AI features missing after you install a Windows update
+
+After you install a Windows update, AI features might not be available.
+
+To restore all AI-enabled features, restart your Cloud PC.
+
+## "Click to Do" mouse cursor appears to lag
+
+While you use Click to Do, or after you dismiss the Click to Do feature, your Cloud PC cursor might appear to lag.
+
+To restore the cursor's responsiveness, restart your Cloud PC.
+
+## Semantic Search results don't appear in the Windows search "All" tab
+
+Search results might take time to load in the **All** tab of the Windows search box.
+
+If search results don't appear on your first search attempt, repeat the search. You might have to repeat the search multiple times to see the full results.
+
+## Semantic File Search doesn't work on a Cloud PC that uses nested virtualization
+
+If Semantic File Search isn't working, make sure that the Cloud PC doesn't use nested virtualization.
+
+To check this setting, and disable it if it's necessary, follow these steps:
+
+1. Press Windows logo key+R, and then enter **control panel**.
+
+1. In the Control Panel search bar, enter **Turn Windows features on or off**.
+
+1. Make sure that the following features aren't selected. If any of them are selected, clear their checkboxes.
+
+   - Virtual Machine Platform
+   - Windows Hypervisor Platform
+   - Hyper-V
+   - Hyper-V Management Tools
+   - Hyper-V GUI Management Tools
+   - Hyper-V Module for Windows PowerShell
+   - Hyper-V Platform
+   - Hyper-V Hypervisor
+   - Hyper-V Services
+
+1. To apply the changes, select **OK**, and then restart your Cloud PC.
+
+## Click to Do doesn't work when Cloud PC is in windowed mode
+
+Click to Do might not work if your Cloud PC isn't in full-screen mode. Try maximizing your Cloud PC window (to full screen) before you use Click to Do.
+
+## Additional help for AI-enabled Cloud PC issues
+
+For issues that aren't covered by this article, Windows Insider Program members can go to [Get more help](/windows-insider/troubleshooting#get-more-help) in the Windows Insider Program "Troubleshooting" article.