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Copy file name to clipboardExpand all lines: support/sales-copilot/crm-permissions-and-configurations/errors-when-accessing-salesforce-with-server-to-server-flow.md
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title: Errors When Accessing Salesforce With Server-to-server Flow
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description: Troubleshoot and resolve errors that occur when accessing Salesforce with server-to-server flow or during setup.
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description: Troubleshoot and resolve errors that occur when accessing Salesforce with server-to-server flow or during setup in Microsoft Copilot for Sales.
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ms.date: 05/23/2025
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author: sbmjais
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ms.author: shjais
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---
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# Errors that occur when accessing Salesforce with server-to-server flow
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This article helps you troubleshoot and resolve an error that might occur when a user tries to access Salesforce with server-to-server flow or when an administrator sets up the server-to-server flow for Salesforce.
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This article helps you troubleshoot and resolve an error that might occur when a user tries to access Salesforce with server-to-server flow or when an administrator sets up the server-to-server flow for Salesforce in Microsoft Copilot for Sales.
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## Who is affected?
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|**OS**| Windows and Mac |
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|**Deployment**| User managed and admin managed |
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|**CRM**| Salesforce |
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|**Users**| All users or Admin|
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|**Users**| All users or administrators |
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## "Access denied for this user" error
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To resolve this issue, contact [Microsoft support](/microsoft-sales-copilot/get-support) and provide the following information:
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- Whether the "Copilot for Sales Connected App" was updated accidentally.
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- Whether the "Copilot for Sales Connected App" connected app was updated accidentally.
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- If the connected app is still available, provide its ID.
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#### Error 2: Session ID isn't allowed for use REST API access at Salesforce
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To resolve this issue, contact [Microsoft support](/microsoft-sales-copilot/get-support) and provide the following information:
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- Whether the "Copilot for Sales Connected App" was deleted accidentally.
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- Whether the "Copilot for Sales Connected App" connected app was deleted accidentally.
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- If the connected app is still available, provide its ID.
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