Merge pull request #9145 from cwhitley-MSFT/BAD_POOL_HEADER

AB#6303: created article for bugcheck bad_pool_header

Author: AmandaAZ

support/azure/virtual-machines/windows/bad-pool-header.md

@@ -0,0 +1,32 @@
+---
+title: Bug Check 0x00000019 - BAD_POOL_HEADER
+description: Describes an issue where an Azure virtual machine (VM) experiences the BAD_POOL_HEADER bug check (0x00000019).
+ms.date: 07/01/2025
+ms.reviewer: cwhitley
+ms.service: azure-virtual-machines
+ms.collection: windows
+ms.custom: sap:My VM is not booting
+---
+
+# Azure Windows VM displays bug check 0x00000019 - BAD_POOL_HEADER
+
+**Applies to:** :heavy_check_mark: Windows VMs
+
+This article helps you resolve an issue where a Microsoft Azure virtual machine (VM) experiences the **BAD_POOL_HEADER** bug check with the stop code 0x00000019.
+
+## Symptoms
+
+When you use [Boot diagnostics](./boot-diagnostics.md) to view the screenshot of a VM, the Windows operating system (OS) displays the **BAD_POOL_HEADER** bug check (0x00000019).
+
+:::image type="content" source="media/bad-pool-header/bad-pool-header-screen.png" alt-text="Screenshot of Windows operating system bug check BAD_POOL_HEADER (0x00000019).":::
+
+## Cause
+
+This issue occurs because the pool was already corrupted when the current request was made. This corruption might or might not be caused by the caller. A detailed dump analysis is necessary to determine the source or cause of the pool corruption.
+
+## Collect a memory dump for troubleshooting
+
+If you experience this issue, [collect an OS memory dump file](./collect-os-memory-dump-file.md) and then [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot) for Azure support to troubleshoot and diagnose the issue.
+
+
+[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

support/azure/virtual-machines/windows/interrupt-request-line-not-less-equal.md

@@ -8,7 +8,7 @@ ms.collection: windows
 ms.custom: sap:My VM is not booting
 ---
 
-# VM startup is stuck on bug check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
+# Azure Windows VM displays bug check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
 
 **Applies to:** :heavy_check_mark: Windows VMs
 

support/azure/virtual-machines/windows/media/bad-pool-header/bad-pool-header-screen.png

@@ -336,8 +336,10 @@
       href: applying-group-policy-shortcuts-policy.md
     - name: Azure VM startup hangs at "Applying Software Installation policy"
       href: applying-software-installation-policy.md
-    - name: Azure VM startup hangs at "IRQL_NOT_LESS_OR_EQUAL"
+    - name: Bug Check 0x0000001A - IRQL_NOT_LESS_OR_EQUAL
       href: interrupt-request-line-not-less-equal.md
+    - name: Bug check 0x00000019 - BAD_POOL_HEADER
+      href: bad-pool-header.md
     - name: Troubleshoot Windows VM OS with missing boot manager
       href: os-bootmgr-missing.md
     - name: OS isn't found