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Moved article for new OL from classic to new OL content set
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.openpublishing.redirection.outlook.json

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{
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"source_path": "Outlook/client/outlook-client-welcome.yml",
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"redirect_url": "/troubleshoot/outlook/classic-outlook-windows-welcome"
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}
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},
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{
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"source_path": "Outlook/classic-outlook-windows/collect-performance-trace.md",
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"redirect_url": "/troubleshoot/outlook/new-outlook-windows/collect-performance-trace"
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}
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]
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}

Outlook/new-outlook-for-windows/new-windows-toc/toc.yml

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items:
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- name: New emails automatically move to Junk folder
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href: ../junk-email/new-emails-automatically-move-to-junk-folder.md
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- name: Performance
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items:
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- name: Collect a performance trace in new Outlook for Windows
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href: ../performance/collect-performance-trace.md
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- name: Profiles and Accounts
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items:
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- name: Archive mailbox doesn't appear in Outlook or Outlook on the web
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---
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title: Collect a Performance Trace in New Outlook for Windows
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description: Provides guidance to collect performance and network traces in new Outlook for Windows.
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author: cloud-writer
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ms.author: meerak
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manager: dcscontentpm
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audience: ITPro
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ms.topic: troubleshooting
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ms.custom:
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- sap:Errors, Crashes, and Performance
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- Outlook for Windows
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- CSSTroubleshoot
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ms.reviewer: caithart
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appliesto:
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- New Outlook for Windows
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search.appverid: MET150
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ms.date: 08/27/2025
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---
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# Collect a performance trace in new Outlook for Windows
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If you contact Microsoft Support to troubleshoot issues that affect new Outlook for Windows, you might be asked to collect a performance trace, a network trace or both. To collect these traces, use the Outlook icon in your system tray, and save the files to your local computer.
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The Outlook icon provides the following options to collect a trace.
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| Options | Description |
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|--|--|
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| Start Performance Trace | Start monitoring performance indicators, and continue until stopped manually.<br><br>After the trace collection starts, this option changes to **Stop Performance Tracing**. |
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| Record Perf Trace for 1 min | Monitor performance indicators for one minute, and then stop automatically.<br><br>This option might be useful to troubleshoot an unresponsive application to make sure that the trace is saved automatically. |
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| Start Network Trace | Start capturing network logs, and continue until stopped manually.<br><br>After the trace collection starts, this option changes to **Stop Network Tracing**. |
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To collect and access a trace, follow these steps:
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1. To start a trace, right-click the Outlook icon in the system tray, and then select the appropriate option.
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2. After you reproduce the issue, right-click the Outlook icon again, and then select the appropriate option to stop the trace.
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3. To access the trace files, open File Explorer, and then navigate to **%localappdata%\Microsoft\Olk\Feedback\Traces**.
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The file name of a trace uses the following format: **WebviewTrace_\<TraceType_n_yyyymmdd_hhmmSSss>.json**
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For example: **WebviewTrace_Performance_1_20250324_215740833.json**
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If you're on the phone with Microsoft Support, and you're asked to share the trace files, navigate to **Help** > **Get Diagnostics**, and then select the **Send diagnostics** button. Provide the displayed Support ID so that the Support agent can access the trace information that you collected.

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