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defer to LMC style guidance
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support/dynamics-365/customer-service/unified-routing/troubleshoot-enabling-unified-routing.md

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@@ -31,7 +31,7 @@ If you're already using [basic routing](/dynamics365/customer-service/administer
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1. Check the ownership of all the basic routing rule sets. If the owner of a rule set no longer has access, either reactivate the user or transfer the ownership of the rule set to an active user.
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1. Try again to enable unified routing.
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For information about basic routing rule sets, learn more in [Automatically route cases using basic routing rule sets](/dynamics365/customer-service/administer/create-rules-automatically-route-cases).
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For more information about basic routing rule sets, see [Automatically route cases using basic routing rule sets](/dynamics365/customer-service/administer/create-rules-automatically-route-cases).
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## Cause 2: Failures because of master entity routing configuration
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