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title: Troubleshooting solution import errors in Dynamics 365
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description: This article introduces how to troubleshoot solution import errors in Microsoft Dynamics 365.
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description: Provides general recommendations for troubleshooting solution import errors in Microsoft Dynamics 365.
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ms.reviewer:
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ms.date: 03/31/2021
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ms.custom: sap:Working with Solutions
@@ -12,22 +12,18 @@ This article introduces how to troubleshoot the error that occurs when you impor
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_Applies to:_ Microsoft Dynamics 365
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_Original KB number:_ 4468903
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## More information
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## Use help link or button
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The following are general recommendations for troubleshooting solution import errors:
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Solution import errors often include a help link or button. Select this option to access a help article specific to the error code, which usually provides relevant troubleshooting steps.
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- Use help link or button
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## Download Log File
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Solution import errors will typically include a help link or button. If you select the help link or button, you will be directed to a help article focused on that error code if one exists.
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Some solution import errors include a **Download Log File** button. Use this feature to download the log file and open it in Microsoft Excel. The log file contains detailed information that can help identify the cause of the error.
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- Download Log File
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## Try the import again
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Some solution import errors will include a Download Log File button. You can use this option and open the file in Microsoft Excel to view more details that may help you resolve the issue.
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Some errors might be caused by temporary issues. If you haven't already done so, retry the import process to see if the error persists.
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- Try the import again
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## Community and support
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Some errors may be the result of a temporary issue. If you have not already, try the import again.
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- Community and support
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You can also use the information in the error message to search for potential solutions in the [Microsoft Dynamics 365 Community Forums](https://community.dynamics.com/forums/thread/). If the error persists and you are not able to resolve the issue using the details available in the error, you can contact Microsoft Support for assistance.
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You can also use the information in the error message to search for potential solutions in the [Microsoft Dynamics 365 Community Forums](https://community.dynamics.com/forums/thread/). If the error persists and you can't resolve the issue using the details available in the error, contact Microsoft Support through the **Help + Support** experience in the [Power Platform admin center](https://admin.powerplatform.microsoft.com/support).
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