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Copy file name to clipboardExpand all lines: support/power-platform/dataverse/d365-app-outlook/errors-when-opening-365-app-outlook.md
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title: Errors when opening Dynamics 365 App for Outlook
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description: Solves common errors that might occur when attempting to open Microsoft Dynamics 365 App for Outlook.
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ms.reviewer:
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ms.date: 02/26/2025
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ms.date: 03/10/2025
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ms.custom: sap:Dynamics 365 App for Outlook Add-In
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---
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# Error occurs when trying to open Dynamics 365 App for Outlook
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This article provides resolutions for an issue where you can't open Microsoft Dynamics 365 App for Outlook due to an error.
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## Resolution 2: Clear your browser cache
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### For Microsoft 365 version 16.0.11629 and Windows 10 version 1903 or later
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### For Office 365 version 16.0.11629 and Windows 10 version 1903 or later
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Follow these steps as Office Add-ins are now using [Microsoft Edge WebView](https://developer.microsoft.com/office/blogs/microsoft-edge-webview-for-office-add-ins/):
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6. Run `window.localStorage.clear()`.
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7. Reopen Dynamics 365 App for Outlook in Outlook.
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### For earlier versions of Microsoft 365 and Windows
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### For earlier versions of Office 365 and Windows
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|Platform|Instructions|
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|---|---|
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Include information such as the version of the following components:
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- Outlook (for example, Office 2013 SP3)
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- Microsoft Exchange (for example, Exchange 2013 CU15 or Exchange Online)
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