Merge pull request #8555 from MicrosoftDocs/sbm-update-mar21

AB#5137: Update fix-mailbox-errors-in-dynamics-365.md

Author: lucciz01

support/sales-copilot/crm-permissions-and-configurations/fix-mailbox-errors-in-dynamics-365.md

@@ -1,7 +1,7 @@
 ---
 title: Fix mailbox errors in Dynamics 365
 description: Resolves an error that might occur when you try to save an email or a meeting to Dynamics 365 using the Microsoft Copilot for Sales for Outlook add-in.
-ms.date: 02/05/2025
+ms.date: 03/26/2025
 author: sbmjais
 ms.author: shjais
 manager: shujoshi
@@ -43,7 +43,8 @@ To resolve the error, you must locate the specific error as part of the mailbox
 1. Open the CRM instance you connected to Copilot for Sales.
 
     > [!NOTE]
-    > To get the CRM instance URL, go to the [Home tab](/microsoft-sales-copilot/personal-app#home-tab) in the Copilot for Sales personal app in [Outlook](/microsoft-sales-copilot/personal-app#open-the-personal-app-in-outlook) or [Teams](/microsoft-sales-copilot/personal-app#open-the-personal-app-in-teams), and select the environment name in the upper-right corner.
+    > - To get the CRM instance URL, go to the [Home tab](/microsoft-sales-copilot/personal-app#home-tab) in the Copilot for Sales personal app in [Outlook](/microsoft-sales-copilot/personal-app#open-the-personal-app-in-outlook) or [Teams](/microsoft-sales-copilot/personal-app#open-the-personal-app-in-teams), and select the environment name in the upper-right corner.
+    > - Ensure that you're connected to the correct production environment.
 
 2. Select **Settings** > **Personalization Settings**.