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Copy file name to clipboardExpand all lines: support/power-platform/dataverse/environment-app-access/error-when-accessing-app-module.md
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title: Error when accessing an app module
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description: Provides a solution to an error that occurs when you try to access an app module.
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ms.reviewer:
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ms.topic: troubleshooting
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ms.date: 03/31/2021
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ms.custom: sap:Microsoft Dataverse\Environment and app access issues
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---
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# Error Code: 2147812097 Invalid License: This application requires a license and you don't have an appropriate license assigned
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This article provides a solution to an error that occurs when you try to access an app module (business application) which requires an appropriate license and isn't assigned.
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_Applies to:_ Microsoft Dynamics CRM Online
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_Applies to:_ Microsoft Dynamics 365
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_Original KB number:_ 4548022
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## Symptoms
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When a user tries to access an app module (business application) which requires an appropriate license and isn't assigned, the user receives the following error message:
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> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
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Details
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User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
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> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
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> Details
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>
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> User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
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## Cause
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> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
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>Details
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>Details
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> User does not have any license to access this app module uniqueName= Customerservicehub from publisher= dynamics365customerengagement. A license is required with one of the service plans: 'Dynamics 365 for Customer Service: \<GUID>
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