Skip to content

Commit 8798331

Browse files
authored
update
1 parent e3ac1ff commit 8798331

1 file changed

Lines changed: 7 additions & 6 deletions

File tree

support/power-platform/dataverse/environment-app-access/error-when-accessing-app-module.md

Lines changed: 7 additions & 6 deletions
Original file line numberDiff line numberDiff line change
@@ -2,24 +2,25 @@
22
title: Error when accessing an app module
33
description: Provides a solution to an error that occurs when you try to access an app module.
44
ms.reviewer:
5-
ms.topic: troubleshooting
65
ms.date: 03/31/2021
76
ms.custom: sap:Microsoft Dataverse\Environment and app access issues
87
---
98
# Error Code: 2147812097 Invalid License: This application requires a license and you don't have an appropriate license assigned
109

1110
This article provides a solution to an error that occurs when you try to access an app module (business application) which requires an appropriate license and isn't assigned.
1211

13-
_Applies to:_   Microsoft Dynamics CRM Online
12+
_Applies to:_   Microsoft Dynamics 365
1413
_Original KB number:_   4548022
1514

1615
## Symptoms
1716

1817
When a user tries to access an app module (business application) which requires an appropriate license and isn't assigned, the user receives the following error message:
1918

20-
> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
21-
Details
22-
User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
19+
> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
20+
>
21+
> Details
22+
>
23+
> User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
2324
2425
## Cause
2526

@@ -29,7 +30,7 @@ For example, if the user with a team member license tries to access the Customer
2930

3031
> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
3132
>
32-
>Details
33+
> Details
3334
>
3435
> User does not have any license to access this app module uniqueName= Customerservicehub from publisher= dynamics365customerengagement. A license is required with one of the service plans: 'Dynamics 365 for Customer Service: \<GUID>
3536

0 commit comments

Comments
 (0)