Edit review knowledge-articles-not-supporting-multilingual-search.md

Author: v-phoebh

support/dynamics-365/customer-service/knowledge-management/knowledge-articles-not-supporting-multilingual-search.md

@@ -5,39 +5,39 @@ ms.reviewer:
 author: Yerragovula
 ms.author: srreddy
 ai-usage: ai-assisted
-ms.date: 04/18/2025
+ms.date: 04/22/2025
 ms.custom: sap:Knowledge Management, DFM
 ---
-# Knowledge articles not supporting multilingual search
+# Knowledge articles don't support multilingual search
 
-This article provides troubleshooting steps for the issues where knowledge articles originally authored in English are sometimes not discoverable using search terms in other languages, such as Chinese.
+This article provides troubleshooting steps for issues where knowledge articles originally authored in English are sometimes not discoverable using search terms in other languages, such as Chinese.
 
 ## Symptoms
 
-You might encounter the following issues when searching knowledge articles in Dynamics 365 Customer Service:
+You might encounter the following issues when searching for knowledge articles in Dynamics 365 Customer Service:
 
-- Knowledge articles authored in English aren't consistently discoverable using search terms in other languages (for example, Chinese.)
+- Knowledge articles authored in English aren't consistently discoverable using search terms in other languages (for example, Chinese).
 - Some articles are successfully retrieved using multilingual search terms, while others aren't.
 
 ## Cause
 
 The issue might be related to the language preferences or translation configurations of the knowledge articles. Specifically:
 
-1. The preferred language of the knowledge articles may not match the language of the search query.
-2. Translations for the knowledge articles may not have been properly configured or enabled.
+1. The preferred language of the knowledge articles might not match the language of the search query.
+2. Translations for the knowledge articles might not have been properly configured or enabled.
 
 ## Troubleshooting steps
 
 ### Verify the preferred language of the knowledge articles
 
-1. Open the knowledge article that's not appearing in the multilingual search.
+1. Open the knowledge article that doesn't appear in the multilingual search.
 2. Check the preferred language setting for the article. Ensure that it matches the language in which the article was originally authored.
 
 3. If the preferred language is incorrect, [update it to the correct language](/dynamics365/customer-service/use/set-knowledge-article-authoring-language#personalize-your-language-preferences-for-authoring-knowledge-articles) and save the changes.
 
 ### Configure translations for the knowledge articles
 
-1. Open the knowledge article that's not appearing in the multilingual search.
+1. Open the knowledge article that doesn't appear in the multilingual search.
 
 2. Check if translations are already configured for the article.