some updates

Author: lucciz01

support/power-platform/dataverse/email-exchange-synchronization/exception-when-using-server-side-sync.md

@@ -2,7 +2,7 @@
 title: 401 Unauthorized exception when using server-side synchronization
 description: Provides a solution to an error that occurs when you use server-side synchronization in Dynamics 365.
 ms.reviewer: dmartens
-ms.date: 12/09/2024
+ms.date: 12/11/2024
 ms.custom: sap:Email and Exchange Synchronization
 ---
 # 401 Unauthorized exception occurs when using server-side synchronization in Microsoft Dynamics 365
@@ -57,4 +57,4 @@ To solve this issue:
 
 1. Make sure that the previously existing user or mailbox is permanently deleted. By default, a user who is deleted from Microsoft Entra ID can have their account restored within 30 days. For more information, see [Permanently delete a user](/azure/active-directory/fundamentals/active-directory-users-restore#permanently-delete-a-user).
 
-1. After verifying that no user or mailbox uses the same email address, you can try to test and enable the mailbox again. If you still receive the error message, the issue can be caused by the result of caching. It might take up to 72 hours for the cache to be cleared. If you can't wait for 72 hours, contact [Microsoft Support](https://support.microsoft.com).
+1. After verifying that no user or mailbox uses the same email address, you can try to test and enable the mailbox again. If you still receive the error message, it may be due to caching. It might take up to 72 hours for the cache to be cleared. If you can't wait for 72 hours, contact Microsoft Support through the **Help + Support** experience in the [Power Platform admin center](https://admin.powerplatform.microsoft.com/support).

support/power-platform/dataverse/email-exchange-synchronization/the-smtp-address-has-no-mailbox.md

@@ -2,7 +2,7 @@
 title: SMTP address has no mailbox associated with it error
 description: Solves an SMTP address error that occurs when you select Test Connection on an email server profile record in Dynamics 365.
 ms.reviewer: 
-ms.date: 12/05/2024
+ms.date: 12/11/2024
 ms.custom: sap:Email and Exchange Synchronization
 ---
 # "The SMTP address has no mailbox associated with it" error when selecting Test Connection
@@ -14,7 +14,7 @@ _Original KB number:_   3214326
 
 ## Symptoms
 
-When you select **Test Connection** on an email server profile record in Dynamics 365, a "Test Failed" error occurs. The **Failure Details** section shows the following message:
+When you [test connection on an email server profile record](/power-platform/admin/connect-exchange-server-on-premises#create-an-email-server-profile) in Dynamics 365, a "Test Failed" error occurs. The **Failure Details** section shows the following message:
 
 > The SMTP address has no mailbox associated with it.
 
@@ -24,7 +24,7 @@ This error can occur if the **User Name** field in the email server profile reco
 
 ## Resolution
 
-To solve this issue, use the UPN format (for example, `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
+Use the UPN format (for example, `[email protected]`) for the **User Name** field instead of the `domain\username` format in the **Credentials** section of the email server profile record.
 
 If the user name is in the UPN format and you still receive this error, verify that the user has a mailbox and that the UPN value in the **User Name** field matches the email address for the user's mailbox in Exchange.