Skip to content

Commit 83c2f2f

Browse files
ryanberg-aquentryanberg-aquent
committed
Merge branches 'CI-8137' and 'CI-8136' of https://github.com/ryanberg-aquent/SupportArticles-docs-pr into CI-8137
2 parents dd5aa77 + ab6398e commit 83c2f2f

5 files changed

Lines changed: 141 additions & 0 deletions

File tree

‎support/azure/virtual-machines/windows/toc.yml‎

Lines changed: 4 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -243,6 +243,10 @@ items:
243243
href: ../../../windows-server/installing-updates-features-roles/troubleshoot-windows-update-installation-error-corruption.md
244244
- name: Error Code 0x8007045b
245245
href: ../../../windows-server/installing-updates-features-roles/troubleshoot-error-shutdown-in-process.md
246+
- name: Error code 0x80072f8f
247+
href: ../../../windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80072f8f.md?context=/troubleshoot/azure/virtual-machines/windows/context/context
248+
- name: Error code 0x80070bc9
249+
href: ../../../windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80070bc9.md?context=/troubleshoot/azure/virtual-machines/windows/context/context
246250

247251
- name: My VM is not booting
248252
items:

‎support/windows-server/installing-updates-features-roles/media/troubleshoot-windows-update-error-0x80072f8f/updateerror0x80072f8f-wusaerror.png‎

83.9 KB
Loading

‎support/windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80070bc9.md‎

Lines changed: 61 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,61 @@
1+
---
2+
title: Troubleshoot Windows Update Error 0x80070bc9
3+
description: Learn how to resolve the Windows Update error 0x80070bc9 on Windows.
4+
manager: dcscontentpm
5+
audience: itpro
6+
ms.date: 11/6/2025
7+
ms.topic: troubleshooting
8+
ms.reviewer: scotro, mwesley, jarretr, v-ryanberg, v-gsitser
9+
ms.custom:
10+
- sap:windows servicing,updates and features on demand\windows update fails - installation stops with error\Windows Update - Install errors starting with 0x8007 (ERROR)
11+
- pcy:WinComm Devices Deploy
12+
appliesto:
13+
- <a href=https://learn.microsoft.com/windows/release-health/windows-server-release-info target=_blank>Supported versions of Windows Server</a>
14+
---
15+
16+
# Troubleshoot Windows Update Error 0x80070bc9
17+
18+
**Applies to:** :heavy_check_mark: Windows VMs
19+
20+
## Summary
21+
22+
The Windows Update error 0x80070bc9 occurs when the OS is stuck in a pending servicing state and the TrustedInstaller service can't clear it due to corruption in the *Transactional Entries* folder.
23+
24+
## Prerequisites
25+
26+
For virtual machines (VMs) running Windows in Azure, make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
27+
28+
## How to identify the issue
29+
30+
Check the `CBS.log` file located at *C:\Windows\Logs\CBS\CBS.log* for entries indicating this error (0x80070bc9) similar to the following one:
31+
32+
```output
33+
2025-04-02 07:15:53, Info CBS Session: 31171520_2564643148 initialized by client DISM Package Manager Provider.
34+
2025-04-02 07:15:53, Info CBS Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.2.9200.16384, this could be slow
35+
2025-04-02 07:15:55, Info CSI 00000003 CSI Store 616570675040 (0x0000008f8e79df60) initialized
36+
2025-04-02 07:15:55, Info CSI 00000004 Transaction merge required, do-not-merge flag passed.
37+
2025-04-02 07:15:55, Info CSI 00000005@2025/4/2:11:15:55.656 CSI Transaction @0x8f8fa30210 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.31171520_2564643148:1/"
38+
2025-04-02 07:15:55, Info CSI 00000006 Pending transaction content must be resolved, cannot begin another transaction yet
39+
2025-04-02 07:15:55, Info CBS <span style="color:red"><b>Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]</b></span>
40+
2025-04-02 07:15:55, Info CBS Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
41+
2025-04-02 07:15:55, Info CSI 00000007@2025/4/2:11:15:55.658 CSI Transaction @0x8f8fa30210 destroyed
42+
2025-04-02 07:15:55, Info CBS <span style="color:red"><b>Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]</b></span>
43+
2025-04-02 07:15:55, Info CBS Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
44+
2025-04-02 07:15:55, Info CBS Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
45+
2025-04-02 07:15:55, Info CBS <span style="color:red"><b>Failed to get Transaction State for package: Microsoft-Windows-NetFx3-Server-OC-Package~31bf3856ad364e35~amd64~~6.2.9200.16384, update: NetFx3 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]</b></span>
46+
2025-04-02 07:15:55, Error CBS Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
47+
2025-04-02 07:17:55, Info CBS Trusted Installer successfully registered to be restarted for pre-shutdown
48+
2025-04-02 07:17:55, Info CBS Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
49+
2025-04-02 07:17:55, Info CBS Stopping Winlogon CreateSession notifications
50+
2025-04-02 07:17:55, Info CBS Unloading SysNotify DLL
51+
```
52+
53+
## Root cause
54+
55+
This error occurs because the OS is in a pending servicing state and the TrustedInstaller service can't clear it due to corruption in the *Transactional Entries* folder. This corruption prevents the completion of update installations and requires a system reboot to roll changes back.
56+
57+
## Resolution
58+
59+
For Windows-based computers, perform an [in-place upgrade](/windows-server/get-started/perform-in-place-upgrade#perform-the-in-place-upgrade).
60+
61+
For VMs running Windows in Azure, see [in-place upgrade on the Windows virtual machine](/azure/virtual-machines/windows-in-place-upgrade).

‎support/windows-server/installing-updates-features-roles/troubleshoot-windows-update-error-0x80072f8f.md‎

Lines changed: 72 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -0,0 +1,72 @@
1+
---
2+
title: Troubleshoot Windows Update Error 0x80072f8f
3+
description: Learn how to resolve Windows Update error 0x80072f8f on Windows.
4+
manager: dcscontentpm
5+
audience: itpro
6+
ms.date: 11/6/2025
7+
ms.topic: troubleshooting
8+
ms.reviewer: scotro, mwesley, jarretr, v-ryanberg, v-gsitser
9+
ms.custom:
10+
- sap:windows servicing,updates and features on demand\windows update fails - installation stops with error
11+
- pcy:WinComm Devices Deploy
12+
appliesto:
13+
- <a href=https://learn.microsoft.com/windows/release-health/windows-server-release-info target=_blank>Supported versions of Windows Server</a>
14+
---
15+
16+
# Troubleshoot Windows Update error 0x80072f8f
17+
18+
## Summary
19+
20+
When you try to connect to Windows Update, you encounter error 0x80072f8f. This error typically indicates issues that affect SSL negotiation because of out-of-sync clock settings or untrusted SSL certificates.
21+
22+
:::image type="content" source="./media/troubleshoot-windows-update-error-0x80072f8f/updateerror0x80072f8f-wusaerror.png" alt-text="Windows Update error 0x80072f8f" lightbox="media/troubleshoot-windows-update-error-0x80072f8f/updateerror0x80072f8f-wusaerror.png":::
23+
24+
## Prerequisites
25+
26+
Make sure that you back up the OS disk. For more information, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
27+
28+
## How to identify the issue
29+
30+
### Symptom 1
31+
32+
Windows Update fails and returns error 0x80072f8f. Check the `WindowsUpdate.log` located at *C:\Windows\Logs\WindowsUpdate* for entries that resemble the following entry:
33+
34+
```output
35+
03E4 1668 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=531&L=en-US&P=&PT=0x7&WUA=10.0.14393.1794
36+
03E4 1668 Misc Send request failed, hr:0x80072f8f
37+
03E4 1668 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
38+
03E4 1668 Misc Send request failed, hr:0x80072f8f
39+
03E4 1668 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
40+
```
41+
42+
### Symptom 2
43+
44+
When you download updates from Windows Update, you see no progress. The `WindowsUpdate.log` shows failures on WinHTTP requests to `SLS.Update.Microsoft.com`:
45+
46+
```output
47+
2032 2248 ComApi * START * Federated Search ClientId = Device Driver Retrieval Client (cV: xXbBtDYuUUOnH3AK.1.0)
48+
4744 4120 Misc *FAILED* [80072F8F] Send request
49+
4744 4120 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
50+
4744 4120 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:0
51+
```
52+
53+
### Symptom 3
54+
55+
When you check for updates from Windows Update, you see no progress. The `WindowsUpdate.log` indicates `HTTP Send Request failed with 0x80072f8f (WININET_E_DECODING_FAILED)`:
56+
57+
```output
58+
7452 3228 Misc *FAILED* [80072F8F] Send request
59+
7452 3228 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
60+
7452 3228 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:0
61+
```
62+
63+
## Cause
64+
65+
This error is usually caused by one of the following issues:
66+
67+
- **Out-of-sync clock**: If the clock settings on the computer are incorrect, SSL negotiation fails. You can quickly verify clock accuracy from `WindowsUpdate.log` that always prints traces in local time.
68+
- **Untrusted SSL certificate**: In managed scenarios for Windows Server Update Services (WSUS) or Configuration Manager that's configured over SSL and includes self-generated or signed SSL certificates, the scan fails if the client doesn't trust the certificate chain.
69+
70+
## Resolution
71+
72+
Perform an [in-place upgrade](/azure/virtual-machines/windows-in-place-upgrade) on the Windows virtual machine (VM).

‎support/windows-server/toc.yml‎

Lines changed: 4 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -3224,6 +3224,10 @@ items:
32243224
href: installing-updates-features-roles/troubleshoot-windows-update-error-0x80070490.md
32253225
- name: Troubleshoot "Shutdown in Progress" Windows error 0x8007045b
32263226
href: installing-updates-features-roles/troubleshoot-error-shutdown-in-process.md
3227+
- name: Troubleshoot Windows Update error 0x80072f8f
3228+
href: ./installing-updates-features-roles/troubleshoot-windows-update-error-0x80072f8f.md
3229+
- name: Troubleshoot Windows Update error 0x80070bc9
3230+
href: ./installing-updates-features-roles/troubleshoot-windows-update-error-0x80070bc9.md
32273231
- name: Troubleshoot Windows Update error 0x8024002E
32283232
href: installing-updates-features-roles/troubleshoot-windows-update-error-code-0x8024002e.md
32293233
- name: WUSA returns 0x5 ERROR_ACCESS_DENIED

0 commit comments

Comments
 (0)