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Copy file name to clipboardExpand all lines: support/windows-server/virtualization/hyper-v-virtual-machine-backup-checkpoint-storage.md
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@@ -28,6 +28,16 @@ In addition, you might encounter the following symptoms in affected environments
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-[VM startup or migration failures](#vm-startup-or-migration-failures)
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-[Storage and file system errors](#storage-and-file-system-errors)
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The root causes of these issues can be grouped into the following categories with corresponding resolutions provided:
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-[Checkpoint and VSS-related issues](#checkpoint-and-vss-related-issues)
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-[File system and storage problems](#file-system-and-storage-problems)
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-[Permissions and policy misconfiguration](#permissions-and-policy-misconfiguration)
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-[Cluster and configuration issues](#cluster-and-configuration-issues)
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> [!NOTE]
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> Always back up critical VMs before performing file merges, deletions, or major configuration changes. For further assistance, consult Microsoft Support or your backup vendor.
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## Backup and restore failures
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- Backups fail to complete or hang indefinitely.
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-> Cannot connect to virtual machine configuration storage
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-> The virtual machine is not in a valid state to perform the operation.
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The root causes of these issues can be grouped into the following categories with corresponding resolutions provided:
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-[Checkpoint and VSS-related issues](#checkpoint-and-vss-related-issues)
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-[File system and storage problems](#file-system-and-storage-problems)
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-[Permissions and policy misconfiguration](#permissions-and-policy-misconfiguration)
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-[Cluster and configuration issues](#cluster-and-configuration-issues)
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> [!NOTE]
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> Always back up critical VMs before performing file merges, deletions, or major configuration changes. For further assistance, consult Microsoft Support or your backup vendor.
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## Checkpoint and VSS-related issues
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- Orphaned or unmerged checkpoints: Caused by incomplete backup operations, hidden/invisible checkpoints, or AVHDX chain corruption.
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2. Merge orphaned AVHDX files:
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1. Shut down the affected VM.
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2. In Hyper-V Manager:
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2. In Hyper-V Manager, select the VM, and then select **Actions** > **Edit Disk** to open the **Edit Virtual Hard Disk Wizard** window.
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3. On the **Locate Disk** tab, select **Browse** to locate the AVHDX file, then select **Next**.
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4. On the **Choose Action** tab, select **Merge** > **To the parent virtual hard disk**, then select **Next** to complete the wizard.
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