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Copy file name to clipboardExpand all lines: support/windows-server/backup-and-storage/stop-error-from-drive-repair-restart.md
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@@ -27,7 +27,7 @@ This article describes the symptoms that characterize this issue, explains the c
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When Windows restarts, you see a pop-up message that prompts you to repair a drive. You perform one of the following actions:
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- You select **Repair**. The device restarts, and then starts repairing the disk. The device experiences a stop error, and reports that the disk initialization failed.
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- You select **Cancel**. The device starts. If you then run the Check Disk tool (`chkdsk`), the tool reports errors, and then unmounts the drive.
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- You select **Cancel**. The device starts. Then, if you run the Check Disk tool (`chkdsk`), the tool reports errors and unmounts the drive.
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After either action, the system might become stuck in a cycle of repair attempts followed by blue screen errors.
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chkdsk <X>: /F
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```
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1. If `chkdsk` can't repair the drive because it's mounted, unmount the drive, and then attach it to another Windows device. Run `chkdsk` at a command prompt on the new device.
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1. If `chkdsk` can't repair the drive because the drive is mounted, unmount the drive, and then attach it to another Windows device. Run `chkdsk` at a command prompt on the new device.
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1. If the issue persists after the repairs finish, see [Data corruption and disk errors troubleshooting guidance](troubleshoot-data-corruption-and-disk-errors.md), or contact Microsoft Support.
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## Data collection
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- Windows version and edition (for example, Windows 11 Pro, version 23H2)
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- Device model and hardware specifications
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- Exact error message that's displayed during the blue screen
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- Exact error message that you receive during the blue screen
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- Steps that you took before the issue occurred
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- Output from running chkdsk on the affected drive
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- Any recent changes to hardware or software, including updates and installations
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