update

Author: sbmjais

support/sales-copilot/crm-permissions-and-configurations/connected-app-detail-sf-ss.md

@@ -34,7 +34,7 @@ When a disable request is received, the server attempts to delete deployed resou
 
 ## Resolution
 
-To resolve this issue, try again. If the issue persists, gather the error details and contact Microsoft support.
+To resolve this issue, try again. If the issue persists, gather the error details and contact [Microsoft support](/microsoft-sales-copilot/get-support).
 ## More information
 
 If your issue is still unresolved, go to the [Copilot for Sales - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.

support/sales-copilot/crm-permissions-and-configurations/remove-connected-app-sf-ss.md

@@ -34,10 +34,13 @@ When a disable request is received, the server attempts to delete deployed resou
 
 ## Resolution
 
-To resolve this issue, perform the following actions:
+To resolve this issue, confirm that the connected app exists.
 
-- **Check permissions**: Ensure that the user signed in to the Teams admin settings has the necessary permissions to modify all data and manage connected apps. If the current user lacks these permissions, either assign the required permissions or switch to a user who has them.
-- **Check connected app**: In Salesforce, go to **Setup** > **Apps** > **Connected Apps** > **Manage Connected Apps**. Confirm that the **Copilot for Sales Connected App** connected app exists.
+1. Sign in to Salesforce CRM as an administrator.
+
+1. Go to **Setup** > **Apps** > **Connected Apps** > **Manage Connected Apps**. Confirm that the **Copilot for Sales Connected App** connected app exists.
+
+If this issue persists, contact [Microsoft support](/microsoft-sales-copilot/get-support) for further assistance.
 
 ## More information
 

support/sales-copilot/crm-permissions-and-configurations/remove-permission-set-sf-ss.md

@@ -34,15 +34,16 @@ When a disable request is received, the server attempts to delete deployed resou
 
 ## Resolution
 
-To resolve this issue, perform the following actions:
+To resolve this issue, confirm that the permission set exists.
 
-- **Check permissions**: Ensure that the user signed in to the Teams admin settings has the necessary permissions to modify all data and manage permission sets. If the current user lacks these permissions, either assign the required permissions or switch to a user who has them.
-- **Check permission set**: Open the Salesforce Developer Console and run the following query to search for the permission set. Confirm that the **Copilot for Sales Permission Set** permission set exists.
+Open the Salesforce Developer Console and run the following query to search for the permission set. Confirm that the **Copilot for Sales Permission Set** permission set exists.
 
 ```sql
 SELECT Id, Name, Label, Description FROM PermissionSet WHERE Name = 'CopilotForSalesPermissionSet'
 ```
 
+If this issue persists, contact [Microsoft support](/microsoft-sales-copilot/get-support) for further assistance.
+
 ## More information
 
 If your issue is still unresolved, go to the [Copilot for Sales - Microsoft Community Hub](https://techcommunity.microsoft.com/t5/viva-sales/bd-p/VivaSales) to engage with our experts.

support/sales-copilot/crm-permissions-and-configurations/remove-resource-sf-ss.md

@@ -25,15 +25,7 @@ This article helps you troubleshoot an error that occurs when a resource can't b
 
 ## Symptoms
 
-When you try to disable Salesforce with server-to-server flow, you may receive the following error message.
-
-> Couldn't remove the permission set assignment due to an invalid reference key.
-
-## Cause
-
-When a disable request is received, the server attempts to delete deployed resources, such as the connected app and permission set. The error occurs when a resource either no longer exists or cannot be deleted due to dependencies from other components.
-
-You may get the following errors:
+When you try to disable Salesforce with server-to-server flow, one of the following error messages is displayed.
 
 - Couldn't remove the permission set assignment due to an invalid reference key.
 - Connection user ID not found or already removed.
@@ -43,9 +35,13 @@ You may get the following errors:
 - Couldn't find the permission set. It may have been deleted earlier.
 - Couldn't find the connection user. It may have been deleted earlier.
 
+## Cause
+
+When a disable request is received, the server attempts to delete deployed resources, such as the connected app and permission set. The error occurs when a resource either no longer exists or cannot be deleted due to dependencies from other components.
+
 ## Resolution
 
-To resolve this issue, try disabling the connection again. If the issue persists, gather the error details and contact Microsoft support.
+To resolve this issue, try disabling the connection again. If the issue persists, gather the error details and contact [Microsoft support](/microsoft-sales-copilot/get-support).
 
 ## More information