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support/mem/intune/device-enrollment/troubleshoot-android-enrollment.md

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Although your device may meet the Android Enterprise and OS version requirements for a personally owned work profile, you may still experience this issue due to an existing profile on the device or OEM restrictions.
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To check if the device has an existing work profile, go to **Settings** > **Passwords & accounts** > **Work**. If a work profile isn't expected, remove it and try enrolling again. The setting's location may vary depending on the device manufacture.
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To check if the device has an existing work profile, go to **Settings** > **Passwords & accounts** > **Work**. If a work profile isn't expected, remove it and try enrolling again. The setting's location may vary depending on the device manufacturer.
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To check if the device can create a sample work profile, install the [Test DPC](https://play.google.com/store/apps/details?id=com.afwsamples.testdpc) app from the Google Play Store and follow the setup instructions. If the Test DPC app fails to create a work profile, contact the device manufacturer for more details on work profile support.
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