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---
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title: The Exchange administrator made a change that requires users to restart Outlook
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description: Describes a message received by users that tells them to restart Outlook, but doesn't tell them why. The message is prompted by a configuration change made by the administrator.
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title: Exchange Online Admin Makes a Change That Requires Users to Restart Outlook
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description: Discusses a message that tells users to restart Outlook, but doesn't explain why. The message is prompted by a configuration change by the administrator.
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author: cloud-writer
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ms.author: meerak
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manager: dcscontentpm
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ms.date: 01/16/2026
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---
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# The Exchange Online administrator has made a change that requires users to restart Outlook
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# Users have to restart Outlook after Exchange Online administrator makes a change
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## Summary
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This article explains that users of classic Outlook for Windows might receive a message to restart Outlook due to changes made by the Exchange administrator. The message is associated with Event 67 and recommends that administrators correlate this event with the audit log to identify the cause of the message.
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This article explains that users of Microsoft classic Outlook for Windows might receive a message to restart Outlook because changes are made by the Microsoft Exchange Online administrator. The message is associated with Event ID 67. The message recommends that administrators correlate this event with the audit log to identify the cause of the message.
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## Symptoms
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While working in classic Outlook for Windows, users might receive the following message:
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While users work in classic Outlook for Windows, they receive the following message:
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> The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook.
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Users should select **OK** to dismiss the message and then manually restart Outlook. Outlook doesn't automatically restart.
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After they receive this message, users should select **OK** to dismiss the message window, and then manually restart Outlook. Outlook doesn't automatically restart.
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## Cause
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There is no single cause for this specific dialog to appear. However, when it does occur, Event 67 is recorded in the Event Viewer.
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There is no single cause for this specific message window to appear. However, when it does occur, Event 67 is recorded in Event Viewer.
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To access Event 67, use the following steps.
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1. On the affected user's computer, select the **Start** menu or press the **Windows** key on the keyboard.
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1. Type **Event Viewer** in the search bar and select it from the search results.
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1. On the affected user's computer, select the **Start** menu or press the Windows logo key on the keyboard.
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1. Type **Event Viewer**, and then select it in the search results.
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1. Select **Windows Logs** > **Application**.
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1. In the **Event ID** column, find and select **Event ID 67**.
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The **General** and **Details** tabs in the **Properties** pane provide information about the event.
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![A screenshot of Event 67 in the Event Viewer.](media/change-requires-restart/event-67.png)
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![Event ID 67 shown in Event Viewer.](media/change-requires-restart/event-67.png)
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## Resolution
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Correlate the details provided in Event 67 with the information in the administrator audit log to identify the changes that might have caused the message to display in Outlook.
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To identify the changes that might cause the message to appear in Outlook, correlate the details that are provided in Event 67 with the information that's available in the administrator audit log.

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