Acrolinx

Author: Simonx Xu

support/dynamics-365/customer-service/cases-or-incidents/cannot-switch-teams-organizations-dynamics-365-app.md

@@ -9,15 +9,15 @@ ms.custom: sap:Cases or Incidents, DFM
 ---
 # Can't switch between different Teams organizations within the Dynamics 365 app
 
-This article provides a workaourd for an issue where you can't switch between different Teams organizations within the Dynamics 365 app, a functionality that's available in the standalone Teams mobile and desktop applications.
+This article provides a workaround for an issue where you can't switch between different Teams organizations within the Dynamics 365 app, a functionality that's available in the standalone Teams mobile and desktop applications.
 
 ## Symptoms
 
 You can't find an option to switch to a different organization's Teams within the Dynamics 365 app. This functionality is available in the standalone mobile and desktop Teams applications but not within Dynamics 365.
 
 ## Cause
 
-This behavior is by design. Currently, there is no workaround or quick option to switch organizations directly within the Dynamics 365 app. You must manually sign in to the desired organization separately.
+This behavior is by design. Currently, there's no workaround or quick option to switch organizations directly within the Dynamics 365 app. You must manually sign in to the desired organization separately.
 
 ## Mitigation steps
 

support/dynamics-365/customer-service/omnichannel-for-customer-service/email-field-validation-in-pre-conversation-survey-not-working.md

@@ -13,7 +13,7 @@ This article explains email field validation in the [Pre-conversation survey](/d
 
 ## Symptoms
 
-The email field in the Pre-conversation survey doesn't validate for incorrect email formats, allowing users to enter malformed email addresses. This can result in difficulties in collecting accurate user information and might affect communication.
+The email field in the Pre-conversation survey doesn't validate for incorrect email formats, allowing users to enter malformed email addresses. This issue can result in difficulties in collecting accurate user information and might affect communication.
 
 ## Cause
 

support/dynamics-365/customer-service/omnichannel-for-customer-service/number-cannnot-upgraded-calling-sms-maxed-out-error.md

@@ -7,7 +7,7 @@ ai-usage: ai-assisted
 ms.date: 03/25/2025
 ms.custom: sap:Messaging capabilities, DFM
 ---
-# "This number cannot be upgraded, Calling and SMS capabilities maxed out" error 
+# "This number cannot be upgraded. Calling and SMS capabilities maxed out" error
 
 This article helps you resolve the error you may encounter when using a trial phone number in Azure Communication Services.