Update SUSE Linux Enterprise Server support details

Author: przlplx

support/azure/virtual-machines/linux/support-linux-open-source-technology.md

@@ -28,14 +28,14 @@ Microsoft Azure supports the [Linux operating system](https://azure.microsoft.co
 |Oracle Linux|<ul><li>[Oracle Linux in Azure](https://www.oracle.com/linux/)</li><li>[Lifetime Support Policy: Coverage for Oracle Linux and Oracle virtual machine (VM)](https://www.oracle.com/a/ocom/docs/elsp-lifetime-069338.pdf)</li><li>[Oracle Support Contacts](https://support.oracle.com/portal/)</li><li>Oracle Linux users must have an active Oracle license. Microsoft may be able to provide some guidance, but may defer support issues to Oracle.</li></ul>|
 |Red Hat Enterprise Linux (RHEL)|<ul><li>Red Hat has two offerings for RHEL in Azure: [On-Demand (pay-as-you-go)](/azure/virtual-machines/linux/azure-hybrid-benefit-linux#defining-pay-as-you-go-payg-and-bring-your-own-subscription-byos) and [Cloud Access (Gold Images)](https://www.redhat.com/en/technologies/cloud-computing/cloud-access).</li><li>Microsoft and Red Hat partner to offer an integrated support experience. Support cost is integrated into the consumption cost of on-demand images.</li><li>Cloud Access (Bring-Your-Own-Subscription (BYOS)) support customers must have support agreements with both companies. Customers may be requested to engage with Red Hat through the Red Hat support agreement and bring Microsoft and Red Hat together on a service request.</li><li>Converting either On-Demand to Cloud Access or Cloud Access to On-Demand can be done through Azure Hybrid Benefit. For more information, see [Azure Hybrid Benefit for Red Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise Server (SLES) virtual machines](/azure/virtual-machines/linux/azure-hybrid-benefit-linux).</li></ul>|
 |Rocky Linux from CIQ|<ul><li>[Rocky Linux from CIQ](https://azuremarketplace.microsoft.com/marketplace/apps?search=ciq&page=1)</li></ul>|
-|SUSE Linux Enterprise Server (SLES)|<ul><li>[SUSE on Azure](https://azure.microsoft.com/solutions/linux-on-azure/suse/)</li><li>SUSE has three offerings in Azure:<br/></p> <ul><li><p>**Bring Your Own Subscription (BYOS)**</p> <p>Customers must register with SUSE to use these images. Microsoft may provide guidance for Linux issues, but may also defer customer issues to SUSE directly.<br/></p></li><li><p>**SUSE Images with Patching Support**</p> <p>These images include updates for your VM from SUSE. Microsoft may assist with Linux issues, but these images don't include extra support from SUSE. SUSE-related inquiries may require customers to engage with SUSE directly and require an active SUSE support agreement.<br/></p></li><li><p>**24x7 Support Images**</p> <p>These images include updates and support from Microsoft through the web, email, chat, and telephone. SUSE supports these images daily, as defined in their support policies for public cloud images in the [SUSE Public Cloud Guide](https://documentation.suse.com/sle-public-cloud/all/html/public-cloud/cha-intro.html). These images are considered [SUSE Level 3 subscriptions](https://www.suse.com/support/handbook/#level-3-subscriptions). VMs that are created from these images incur per-hour support fees and Azure platform fees.</p></li> <p>Conversion between PAYG offerings to BYOS can be done through Azure Hybrid Benefit. For more information, see [Azure Hybrid Benefit for Red Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise Server (SLES) virtual machines](/azure/virtual-machines/linux/azure-hybrid-benefit-linux).</p></ul></li></ul> |
+|SUSE Linux Enterprise Server (SLES)|<ul><li>[SUSE on Azure](https://azure.microsoft.com/solutions/linux-on-azure/suse/)</li><li>SUSE has three offerings in Azure:<br/></p> <ul><li><p>**Bring Your Own Subscription (BYOS)**</p> <p>Customers must register with SUSE to use these images. Microsoft may provide guidance for Linux issues, but may also defer customer issues to SUSE directly.<br/></p></li><li><p>**SUSE Images with Patching Support**</p> <p>These images include updates for your VM from SUSE. Microsoft may assist customers for Linux issues, but these images don't include extra support from SUSE. SUSE-related inquiries may require customers to engage with SUSE directly and require an active SUSE support agreement.<br/></p></li><li><p>**24x7 Support Images**</p> <p>These images include updates and support from Microsoft through the web, email, chat, and telephone. SUSE supports these images daily, as defined in their support policies for public cloud images in the [SUSE Public Cloud Guide](https://documentation.suse.com/sle-public-cloud/all/html/public-cloud/cha-intro.html). These images are considered [SUSE Level 3 subscriptions](https://www.suse.com/support/handbook/#level-3-subscriptions). VMs that are created from these images incur per-hour support fees and Azure platform fees.</p></li> <p>Conversion between PAYG offerings to BYOS can be done through Azure Hybrid Benefit. For more information, see [Azure Hybrid Benefit for Red Hat Enterprise Linux (RHEL) and SUSE Linux Enterprise Server (SLES) virtual machines](/azure/virtual-machines/linux/azure-hybrid-benefit-linux).</p></ul></li></ul> |
 
 ## Linux support scope
 
-Microsoft Support provides assistance with the Azure platform or services. Microsoft also provides commercially viable support for Linux. A support plan is required to receive Microsoft Support.
+Microsoft Support provides assistance for the Azure platform or services. Microsoft also provides commercially viable support for Linux. A support plan is required to receive Microsoft Support.
 
-- In Azure Marketplace, Linux distributions are available. Microsoft assists with Linux support but may require customers to engage with Linux vendors for collaboration. Vendors may have to provide distribution-specific fixes.
-- In Azure Marketplace, you may select a highly customized Linux image, such as a firewall appliance. Microsoft assists you with these images, but the Linux vendor must be engaged to troubleshoot specific system-related problems. Microsoft may collaborate with the vendor for those issues.
+- In Azure Marketplace, Linux distributions are available. Microsoft assists customers for Linux support but may require customers to engage with Linux vendors for collaboration. Vendors may have to provide distribution-specific fixes.
+- In Azure Marketplace, you may select a highly customized Linux image, such as a firewall appliance. Microsoft provides assistance for these images, but the Linux vendor must be engaged to troubleshoot specific system-related problems. Microsoft may collaborate with the vendor for those issues.
 - Microsoft Support doesn't assist customers for basic Linux administration, design, architecture, or deployment of applications or solutions on Azure.
 - The ability to customize Linux is one of the hallmarks of the operating system. We encourage you to use a Linux solution that benefits your organization. However, the Linux vendor may not support some modifications, such as custom kernels or modules. For vendor support, you may be required to use stock kernels or libraries for your image.
 - For some troubleshooting and performance tuning within Linux or applications, customers should directly contact the vendor of the supported Linux distribution or application.