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Exchange/Hub/breadcrumb/toc.yml

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- name: Microsoft Exchange
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tocHref: /exchange/
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topicHref: /exchange/index
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items:
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- name: Learn
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tocHref: /
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topicHref: /
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items:
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- name: Troubleshooting
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- name: Microsoft Exchange
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tocHref: /troubleshoot/exchange/
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topicHref: /troubleshoot/exchange/index
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topicHref: /exchange/index
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items:
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- name: Troubleshooting
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tocHref: /troubleshoot/exchange/
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topicHref: /troubleshoot/exchange/index

Exchange/Hub/index.yml

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# imageSrc should be square in ratio with no whitespace
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imageSrc: /media/logos/logo-ms-social.png
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links:
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- url: /troubleshoot/microsoft-365/o365-admin-welcome
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- url: /troubleshoot/microsoft-365/admin/o365-admin-welcome
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text: Microsoft 365 admin center
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- url: /troubleshoot/microsoft-365/microsoft-purview-welcome
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- url: /troubleshoot/microsoft-365/purview/microsoft-purview-welcome
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text: Microsoft Purview
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# Card
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- title: Microsoft Teams

Exchange/docfx.json

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"externalReference": [],
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"globalMetadata": {
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"breadcrumb_path": "/troubleshoot/exchange/breadcrumb/toc.json",
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"extendBreadcrumb": true,
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"recommendations": true,
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"feedback_system": "Standard",
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"titleSuffix": "Exchange",

Microsoft365/Hub/breadcrumb/toc.yml

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items:
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- name: Learn
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tocHref: /
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topicHref: /
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items:
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- name: Microsoft 365
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tocHref: /microsoft-365/
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tocHref: /troubleshoot/microsoft-365/
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topicHref: /microsoft-365/index
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items:
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- name: Troubleshooting

Microsoft365/TOC.yml

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- name: Index
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href: index.md
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href: /troubleshoot/microsoft-365/

Microsoft365/docfx.json

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"**/*.md",
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"**/*.yml"
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],
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"src": "admin",
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"dest": ".",
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"exclude": [
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"**/obj/**",
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"**/includes/**",
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"_themes/**",
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"**/docfx.json",
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"_repo.en-us/**",
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"README.md",
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"LICENSE",
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"LICENSE-CODE",
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"ThirdPartyNotices.md",
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"SECURITY.md"
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]
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},
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{
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"files": [
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"**/*.md",
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"**/**.yml"
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],
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"src": "purview",
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"dest": ".",
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"exclude": [
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"**/obj/**",

Microsoft365/purview/sensitivity-labels/known-issues-ip-client.md

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---
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# required metadata
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title: Known issues for the information protection client
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title: Known issues for the Microsoft Purview Information Protection Client
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description: Describes known issues with the Microsoft Purview Information Protection client.
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author: cloud-writer
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ms.author: meerak
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[!INCLUDE [looking-for-mip](../includes/looking-for-mip.md)]
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Use the lists and tables below to find details about known issues and limitations related to Azure Information Protection features.
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Use the lists and tables below to find details about known issues and limitations related to Microsoft Purview Information Protection features.
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## Other digital signing and encryption solutions
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Azure Information Protection can't protect or decrypt files\emails that are digitally signed or encrypted with other solutions, such as removing protection from mails that are signed or encrypted with S/MIME.
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Microsoft Purview Information Protection can't protect or decrypt files\emails that are digitally signed or encrypted with other solutions, such as removing protection from mails that are signed or encrypted with S/MIME.
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## Client support for container files, such as .zip files
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Container files are files that include other files, with a typical example being .zip files that contain compressed files. Other examples include .rar, .7z, .msg files and PDF documents that include attachments.
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You can classify and protect these container files, but the classification and protection isn't applied to each file inside the container.
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If you have a container file that includes classified and protected files, you must first extract the files to change their classification or protection settings. However, you can remove the protection for all files in supported container files by using the [Set-AIPFileLabel](/powershell/module/purviewinformationprotection/set-filelabel) cmdlet.
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If you have a container file that includes classified and protected files, you must first extract the files to change their classification or protection settings. However, you can remove the protection for all files in supported container files by using the [Set-FileLabel](/powershell/module/purviewinformationprotection/set-filelabel) cmdlet.
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Encryption for .msg files is supported in the [MIP SDK](/information-protection/develop/concept-email) only.
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The Azure Information Protection viewer can't open attachments in a protected PDF document. In this scenario, when the document is opened in the viewer, the attachments aren't visible.
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The Microsoft Purview Information Protection viewer can't open attachments in a protected PDF document. In this scenario, when the document is opened in the viewer, the attachments aren't visible.
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For more information, see [Admin Guide: File types supported by the Azure Information Protection client](/previous-versions/azure/information-protection/rms-client/client-admin-guide-file-types).
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For more information, see [Admin Guide: File types supported by the Microsoft Purview Information Protection client](/previous-versions/azure/information-protection/rms-client/client-admin-guide-file-types).
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## Known issues for watermarks
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When you're adding a watermark to a label, keep in mind that if you use font size one, it automatically adjusts to fit the page. However, if you use any other font size, it uses the size you specified in the font settings.
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## PowerShell support for the Azure Information Protection client
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## PowerShell support for the Microsoft Purview Information Protection client
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The current release of the **AzureInformationProtection** PowerShell module that's installed with the Azure Information Protection client has the following known issues:
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The current release of the **Microsoft Purview Information Protection** PowerShell module that's installed with the Microsoft Purview Information Protection client has the following known issues:
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- **Outlook personal folders (*.pst* files)**. Natively protecting *.pst* files isn't supported using the **AzureInformationProtection** module.
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- **Outlook personal folders (*.pst* files)**. Natively protecting *.pst* files isn't supported using the **Microsoft Purview Information Protection** module.
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- **Outlook protected email message (.msg files with a .rpmsg attachment)**. Unprotecting Outlook protected email messages is supported by the **AzureInformationProtection** module for messages inside an Outlook personal folder (.pst file), or on disk in an Outlook message file (.msg file).
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- **Outlook protected email message (.msg files with a .rpmsg attachment)**. Unprotecting Outlook protected email messages is supported by the **Microsoft Purview Information Protection** module for messages inside an Outlook personal folder (.pst file), or on disk in an Outlook message file (.msg file).
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- **PowerShell 7**. Currently PowerShell 7 isn't supported by the AIP Client. Using PS7 results in the error: "Object reference not set to an instance of an object."
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- **PowerShell 7**. Currently PowerShell 7 isn't supported by the Microsoft Purview Information Protection Client. Using PS7 results in the error: "Object reference not set to an instance of an object."
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For more information, see [Admin Guide: Using PowerShell with the Azure Information Protection client](/previous-versions/azure/information-protection/rms-client/client-admin-guide-powershell).
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For more information, see [Admin Guide: Using PowerShell with the Microsoft Purview Information Protection client](/previous-versions/azure/information-protection/rms-client/client-admin-guide-powershell).
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## Known issues AIP Scanner
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## Known issues Microsoft Purview Information Protection Scanner
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- Scanning of .msg files with signed PDF files is currently not supported.
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Known issues for coauthoring are relevant only when coauthoring is [enabled in your tenant](/microsoft-365/compliance/sensitivity-labels-coauthoring).
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Known issues for coauthoring in AIP include:
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Known issues for coauthoring in Microsoft Purview Information Protection include:
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- [Supported versions for coauthoring and sensitivity labels](#supported-versions-for-coauthoring-and-sensitivity-labels)
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Before you start, make sure that your system complies with the version requirements listed in the [Microsoft 365 prerequisites for coauthoring](/microsoft-365/compliance/sensitivity-labels-coauthoring#prerequisites).
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We recommend that you always use the latest Office version available. Earlier versions might cause unexpected results, such as not being able to see labels in Azure Information Protection, or no policy enforcement.
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We recommend that you always use the latest Office version available. Earlier versions might cause unexpected results, such as not being able to see labels in Microsoft Purview Information Protection, or no policy enforcement.
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> [!NOTE]
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> While sensitivity labels can be applied on files in Office 97-2003 formats, such as **.doc**, **.ppt**, and **.xls**, coauthoring for these file types isn't supported. Once a label is applied on a newly-created file, or a file in the advanced file format, such as **.docx**, **.pptx**, and **.xlsx**, saving the file in an Office 97-2003 format will cause the label to be removed.
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#### Policy updates
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If your labeling policy was updated while an Office application was opened with Azure Information Protection, any new labels are displayed, but applying them results in an error.
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If your labeling policy was updated while an Office application was opened with Microsoft Purview Information Protection, any new labels are displayed, but applying them results in an error.
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## Known issues in policies
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Publishing policies might take up to 24 hours.
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## Known issues for the AIP viewer
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## Known issues for the Microsoft Purview Information Protection viewer
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- [External users](#external-users-and-the-aip-viewer)
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- [External users](#external-users-and-the-microsoft-purview-information-protection-viewer)
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- [ADRMS protected files on Android devices](#adrms-protected-files-on-android-devices)
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For more information, see [**Unified labeling client**: View protected files with the Azure Information Protection viewer](https://support.microsoft.com/topic/9fb56fae-7989-48b0-850f-f446e057cf73).
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For more information, see [**Unified labeling client**: View protected files with the Microsoft Purview Information Protection viewer](https://support.microsoft.com/topic/9fb56fae-7989-48b0-850f-f446e057cf73).
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### External users and the AIP viewer
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### External users and the Microsoft Purview Information Protection viewer
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If an external user already has a guest account in Microsoft Entra ID, the AIP Viewer might display an error when the user opens a protected document, telling them that they can't sign in with a personal account.
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If an external user already has a guest account in Microsoft Entra ID, the Microsoft Purview Information Protection Viewer might display an error when the user opens a protected document, telling them that they can't sign in with a personal account.
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If such an error appears, the user must install [Adobe Acrobat DC with the MIP extension](https://helpx.adobe.com/il_en/acrobat/kb/mip-plugin-download.html) in order to open the protected document.
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>[!NOTE]
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> The AIP Viewer supports guest *organizational* accounts in Microsoft Entra ID, but not personal or Windows Live accounts.
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> The Microsoft Purview Information Protection Viewer supports guest *organizational* accounts in Microsoft Entra ID, but not personal or Windows Live accounts.
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On Android devices, ADRMS-protected files can't be opened by the Microsoft Purview Information Protection Viewer app.
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## Known issues for track and revoke features
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If administrators have access to the downloaded files, they can use PowerShell to identify a document's **ContentID** for track and revoke actions.
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### Known issues for the AIP client and OneDrive
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### Known issues for the Microsoft Purview Information Protection client and OneDrive
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If you have documents stored in OneDrive with a sensitivity label applied, and an administrator changes the label in the labeling policy to add protection, the newly applied protection isn't automatically applied to the labeled document.
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## AIP-based Conditional Access policies
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## Microsoft Purview Information Protection-based Conditional Access policies
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External users who receive content protected by [Conditional Access policies](/azure/active-directory/conditional-access/concept-conditional-access-policy-common) must have a Microsoft Entra business-to-business (B2B) collaboration guest user account in order to view the content.
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While you can invite external users to activate a guest user account, allowing them to authenticate and pass the conditional access requirements, it might be difficult to ensure that this occurs for all external users required.
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We recommend enabling AIP-based conditional access policies for your internal users only.
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We recommend enabling Microsoft Purview Information Protection-based conditional access policies for your internal users only.
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**Enable conditional access policies for AIP for internal users only**:
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**Enable conditional access policies for Microsoft Purview Information Protection for internal users only**:
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1. In the Azure portal, navigate to the **Conditional Access** blade, and select the conditional access policy you wish to modify.
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2. Under **Assignments**, select **Users and groups**, and then select **All users**. Make sure that the **All guest and external users** option is *not* selected.
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3. Save your changes.
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You can also entirely disable/exclude CA within Azure Information Protection if the functionality isn't required for your organization, in order to avoid this potential issue.
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You can also entirely disable/exclude CA within Microsoft Purview Information Protection if the functionality isn't required for your organization, in order to avoid this potential issue.
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For more information, see the [Conditional Access documentation](/azure/active-directory/conditional-access/concept-conditional-access-users-groups).
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## Can't publish or use labels with sub-labels as standalone labels
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If a label contains any sub-labels in the [Microsoft Purview compliance portal](/microsoft-365/compliance/sensitivity-labels#sensitivity-labels-and-azure-information-protection), this label must not be published as a standalone label to any AIP users.
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If a label contains any sub-labels in the [Microsoft Purview compliance portal](/microsoft-365/compliance/sensitivity-labels#sensitivity-labels-and-azure-information-protection), this label must not be published as a standalone label to any Microsoft Purview Information Protection users.
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Similarly, AIP doesn't support labels that contain sub-labels as default labels, and you can't configure automatic labeling for these labels.
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Similarly, Microsoft Purview Information Protection doesn't support labels that contain sub-labels as default labels, and you can't configure automatic labeling for these labels.
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Additionally, using a label with UDP (User Defined Permissions) as a default label isn't supported in the Unified Labeling Client.

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