Merge pull request #8617 from MicrosoftDocs/improve-error-when-accessing-app-module

AB#5276: improve article - error-when-accessing-app-module

Author: lucciz01

support/power-platform/dataverse/environment-app-access/error-when-accessing-app-module.md

@@ -1,44 +1,45 @@
 ---
-title: Error when accessing an app module
-description: Provides a solution to an error that occurs when you try to access an app module.
+title: Error Code 2147812097 Invalid License When Accessing App Module
+description: Provides a solution to an error that occurs when you try to access an app module in a Microsoft Dynamics 365 business application.
 ms.reviewer: 
-ms.topic: troubleshooting
-ms.date: 03/31/2021
+ms.date: 04/07/2025
 ms.custom: sap:Microsoft Dataverse\Environment and app access issues
 ---
-# Error Code: 2147812097 Invalid License: This application requires a license and you don't have an appropriate license assigned
+# "Error Code 2147812097 Invalid License: This application requires a license" error when accessing an app module
 
-This article provides a solution to an error that occurs when you try to access an app module (business application) which requires an appropriate license and isn't assigned.
+This article provides a solution to the error code **2147812097** that occurs when trying to access an app module (business application) in Microsoft Dynamics 365 without an appropriate license assigned.
 
-_Applies to:_   Microsoft Dynamics CRM Online  
+_Applies to:_   Microsoft Dynamics 365  
 _Original KB number:_   4548022
 
 ## Symptoms
 
-When a user tries to access an app module (business application) which requires an appropriate license and isn't assigned, the user receives the following error message:
+When you try to access an app module that requires an appropriate license in a Dynamics 365 business application and the license isn't assigned, you receive the following error message:
 
-> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.  
-Details  
-User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
-
-## Cause
+> Invalid License
+>
+> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
 
-This issue occurs when an application requires a license and the administrator hasn't assigned the appropriate license to the users of the application.
+:::image type="content" source="media/error-when-accessing-app-module/invalid-license.png" alt-text="Screenshot of the Dynamics team member license error.":::
 
-For example, if the user with a team member license tries to access the Customer Service Hub application, the user will see this error:
+The required license name and the application names are shown in the error details. For example, if a user with a Team Member license attempts to access the [Customer Service Hub application](/dynamics365/customer-service/implement/customer-service-hub-user-guide-basics), they receive the following error message:
 
 > This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.  
 >
->Details
+> Technical Details
 >
 > User does not have any license to access this app module uniqueName= Customerservicehub from publisher= dynamics365customerengagement. A license is required with one of the service plans: 'Dynamics 365 for Customer Service: \<GUID>
+>
+> User does not have a license to access this app module uniqueName=< unique name> with Id=\<Id> from publisher=\<publisher name>. A license is required with one of the service plans: \<Service Plan name>: \<Service Plan Id>. Please refer to the article \<link to this KB> for more details.
 
-## Resolution
+## Cause
 
-The resolution is to reach out to your administrator and request the license to be assigned. The license name and the application names are present in the error details.
+This issue occurs because the application requires a license, but the administrator hasn't assigned the appropriate license to the user of the application.
 
-:::image type="content" source="media/error-when-accessing-app-module/invalid-license.png" alt-text="Screenshot of the Dynamics team member license error.":::
+## Resolution
+
+To solve this issue, contact your administrator and request the appropriate license to be assigned.
 
-**Access to Custom Apps:**
+For access to custom apps (canvas or model-driven app), you need to be assigned a Dynamics 365 Enterprise or Professional license, and Power Apps per user plan. The environment needs to be given [Power Apps per app plans (also known as app passes)](/power-platform/admin/about-powerapps-perapp).
 
-For access to custom apps (canvas or model-driven), you need to be assigned a Dynamics 365 Enterprise or Professional license, **Power AppsPer User** plan or the environment needs to be given **Power Appsper app** plans (also known as **app passes**). For more information about **Power Appsper app** plans (also known as **app passes**), see [About Power Apps per app plans](/power-platform/admin/about-powerapps-perapp).
+For more information about the Team Members license and capabilities included with the license, see [Dynamics 365 Team Members license](/dynamics365/get-started/team-members-license).

support/power-platform/dataverse/toc.yml

@@ -68,7 +68,7 @@
       href: d365-app-outlook/you-do-not-have-the-required-role-or-privilege-to-complete-this-action-error.md
 - name: Environment and app access issues
   items:
-    - name: Error when accessing an app module
+    - name: Error code 2147812097 Invalid License when accessing an app module
       href: environment-app-access/error-when-accessing-app-module.md
     - name: Troubleshoot user access issues for different environments
       href: environment-app-access/troubleshooting-user-needs-read-write-access-organization.md