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Update troubleshooting steps for Azure VM startup issue
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title: Windows VM startup is stuck on "Applying Group Policy Environment policy" in Microsoft Azure
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description: Troubleshooting steps for an Azure virtual machine (VM) that is stuck booting with message "Applying Group Policy Environment policy".
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description: Provides troubleshooting steps for an Azure virtual machine (VM) that is stuck in startup with message, "Applying Group Policy Environment policy."
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ms.date: 03/03/2025
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author: cwhitley-MSFT
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ms.author: cwhitley
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**Applies to:** :heavy_check_mark: Windows VMs
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This article describes an issue that Azure Windows virtual machine (VM) startup is stuck on the **Applying Group Policy Environment policy** screen.
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This article discusses an issue that causes a Microsoft Azure virtual machine (VM) to get stuck during startup on the **Applying Group Policy Environment policy** screen.
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## Symptom
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## Symptoms
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A Windows VM doesn't start. When you use [Boot diagnostics](./boot-diagnostics.md) to view the screenshot of the VM, you see that the Windows operating system displays the message **Applying Group Policy Environment policy**.
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:::image type="content" source="media/applying-group-policy-environment-policy/ApplyingGroupPolicyEnvironmentPolicy.png" alt-text="Screenshot of Windows operating system displaying the message 'Applying Group Policy Environment Policy'.":::
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A Windows VM doesn't start. When you use [Boot diagnostics](./boot-diagnostics.md) to view the screenshot of the VM, you see that the Windows operating system displays the message, **Applying Group Policy Environment policy**.
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:::image type="content" source="media/applying-group-policy-environment-policy/ApplyingGroupPolicyEnvironmentPolicy.png" alt-text="Screenshot of Windows operating system displaying the message, 'Applying Group Policy Environment policy'.":::
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## Cause
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Further investigation is required to determine the specific cause.
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Further investigation is required to determine the specific cause of this issue.
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## Collect memory dump for troubleshooting
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For this scenario, a memory dump is required to troubleshoot and diagnose the issue.
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For this scenario, Azure Support requires a memory dump in order to be able to troubleshoot and diagnose the issue.
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Follow the steps in [this article](./collect-os-memory-dump-file.md) to collect a memory dump. Then proceed with [creating a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot).
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Follow the steps in [this article](./collect-os-memory-dump-file.md) to collect a memory dump. Then, [create a support request](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview?DMC=troubleshoot).
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[!INCLUDE [Azure Help Support](../../../includes/azure-help-support.md)]

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