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support/power-platform/dataverse/environment-app-access/error-when-accessing-app-module.md

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title: Error Code 2147812097 Invalid License When Accessing App Module
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description: Provides a solution to an error that occurs when you try to access an app module in a Microsoft Dynamics 365 business application.
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ms.reviewer:
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ms.date: 03/31/2021
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ms.date: 04/02/2021
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ms.custom: sap:Microsoft Dataverse\Environment and app access issues
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---
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# "Error Code 2147812097 Invalid License: This application requires a license" error when accessing an app module
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This issue occurs because the application requires a license, but the administrator hasn't assigned the appropriate license to the user of the application.
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For example, if a user with a Team Member license attempts to access the [Customer Service Hub application](/dynamics365/customer-service/implement/customer-service-hub-user-guide-basics), they'll receive the following error message:
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For example, if a user with a Team Member license attempts to access the [Customer Service Hub application](/dynamics365/customer-service/implement/customer-service-hub-user-guide-basics), they receive the following error message:
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> This app requires a license and you don't have the appropriate license to access this app. Please contact your administrator to get the appropriate license assigned, as per details provided.
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>
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## More information
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For access to custom apps (canvas or model-driven app), you need to be assigned a Dynamics 365 Enterprise or Professional license, "Power Apps per user plan" or the environment needs to be given [Power Apps per app plans (also known as app passes)](/power-platform/admin/about-powerapps-perapp).
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For access to custom apps (canvas or model-driven app), you need to be assigned a Dynamics 365 Enterprise or Professional license, and Power Apps per user plan. The environment needs to be given [Power Apps per app plans (also known as app passes)](/power-platform/admin/about-powerapps-perapp).

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