add article

Author: Deland-Han

support/azure/virtual-desktop/toc.yml

@@ -35,3 +35,5 @@ items:
   href: ./troubleshoot-session-host-configuration-update.md
 - name: Troubleshoot session host virtual machine configuration
   href: ./troubleshoot-vm-configuration.md
+- name: Win key remains held after pressing Ctrl + Win + L in a remote session
+  href: win-key-remains-held-after-pressing-ctrl-win-l-in-a-remote-session.md

support/azure/virtual-desktop/win-key-remains-held-after-pressing-ctrl-win-l-in-a-remote-session.md

@@ -0,0 +1,35 @@
+---
+title: Win key remains held in local session after pressing Ctrl + Win + L in a remote session
+description: Addresses a problem with AVD. When using Ctrl + Win + L for Live Caption in a remote session, the Win key remains held in the local session.
+ms.date: 04/14/2025
+manager: dcscontentpm
+audience: itpro
+ms.topic: troubleshooting
+ms.reviewer: jordanm,ievtushenkoa
+ms.custom: 
+- sap:Azure Virtual Desktop\Remote Desktop Clients\Redirecting resources via the client
+- pcy:wincomm-user-experience
+---
+# Win key remains held in local session after pressing Ctrl + Win + L in a remote session
+
+This article addresses a problem with Azure Virtual Desktop (AVD). After you press Ctrl + Win + L for Live Caption in a remote session, the Win key remains held in the local session.
+
+## Symptom
+
+Consider the following scenario:
+
+* You connect to a Windows 11 based remote computer by using either MSRDC or Windows App.
+* You enter the full screen mode in the Remote Desktop Protocol (RDP) session.
+* You press Ctrl + Win + L to start Live Caption.
+* You release Ctrl and L first, and then finally release the Win key.
+* You minimize or exit full screen mode of the RDP session and return to the local desktop.
+
+In this scenario, the Win key is still held in the local session.
+
+## Cause
+
+This behavior is by designed because of security. When you use the Win key, there are certain key combos locked to prevent malicious use.
+
+## Workaround
+
+We recommend changing the order in which the three keys are released. That is, after pressing Ctrl + Win + L, release the L or Win key before Ctrl.