11---
22title : Troubleshoot Work Item Integration Issues in Application Insights
33description : Provides general recommendations and specific suggestions for issues with work item integration in Application Insights.
4+ author : JarrettRenshaw
5+ ms.author : jarrettr
6+ manager : dcscontentpm
7+ ms.topic : troubleshooting
48ms.date : 10/28/2025
59ms.service : azure-monitor
610ms.custom : sap:Application Insights portal experiences
11+ ms.reviewer : v-ryanberg, v-gsitser
712---
813# Troubleshoot work item integration issues in Application Insights
914
@@ -15,8 +20,8 @@ If you don't see the option to create a work item, it usually means that integra
1520
1621** What to do:**
1722
18- * In Application Insights, navigate to ** Work Items** and confirm that integration settings are configured.
19- * Start the process from the ** Create a work item** flow or use a workbook template.
23+ 1 . In Application Insights, navigate to ** Work Items** and confirm that integration settings are configured.
24+ 1 . Start the process from the ** Create a work item** flow or use a workbook template.
2025
2126## On-premises Azure DevOps URL rejected
2227
@@ -29,7 +34,7 @@ This issue occurs when the URL format doesn't meet validation requirements.
2934
3035## Authorization prompt doesn't appear or linking fails
3136
32- If you don't see the authorization prompt or linking fails, it may be caused by popup blockers or cached tokens.
37+ If you don't see the authorization prompt or linking fails, it can be caused by popup blockers or cached tokens.
3338
3439** What to do:**
3540
@@ -39,7 +44,7 @@ If you don't see the authorization prompt or linking fails, it may be caused by
3944
4045## Work item creation fails with permission errors
4146
42- Permission errors typically mean your account doesn't have sufficient rights in Azure DevOps or GitHub.
47+ Permission errors usually mean your account doesn't have sufficient rights in Azure DevOps or GitHub.
4348
4449** What to do:**
4550
@@ -59,7 +64,7 @@ This problem often occurs due to region limitations or missing permissions.
5964
6065## Contextual data is missing from created work items
6166
62- If the work item doesn't include expected data, the Kusto Query Language (KQL) query may not return the correct schema.
67+ If the work item doesn't include expected data, the Kusto Query Language (KQL) query might not return the correct schema.
6368
6469** What to do:**
6570
@@ -68,7 +73,7 @@ If the work item doesn't include expected data, the Kusto Query Language (KQL) q
6873
6974## Template isn't visible to other users
7075
71- This usually happens when the template is saved as private or RBAC permissions are insufficient.
76+ This usually happens when the template is saved as private or role-based access control ( RBAC) permissions are insufficient.
7277
7378** What to do:**
7479
@@ -94,3 +99,5 @@ This happens when the default repository or organization URL is incorrect or mul
9499* Remove or update conflicting templates.
95100
96101[ !INCLUDE [ Azure Help Support] ( ../../../includes/azure-help-support.md )]
102+
103+ [ !INCLUDE [ Third-party contact disclaimer] ( ~/includes/third-party-contact-disclaimer.md )]
0 commit comments