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support/windows-365/connection-fails-with-connection-to-the-remote-pc-was-lost.md

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---
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title: Connection fails with "connection to the remote PC was lost."
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description: Introduces how to resolve the connection failure with "Failed to open a Microsoft Entra ID credential prompt."
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title: Connection Fails with Connection to the Remote PC Was Lost
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description: Introduces how to resolve the connection failure with the Failed to open a Microsoft Entra ID credential prompt error.
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audience: itpro
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manager: dcscontentpm
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ms.date: 04/02/2025
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ms.reviewer: wincicuex, erikje
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ms.topic: troubleshooting
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---
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# Windows 365 Link connection fails with "connection to the remote PC was lost."
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# Windows 365 Link connection fails with "connection to the remote PC was lost"
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After a user authenticates on the sign in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
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After a user authenticates on the sign-in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
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> Lost connection
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> The connection to the remote PC was lost. This might be because of a network connection problem. If this keeps happening, ask your admin or tech support for help.
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This error commonly occurs because of network filtering.
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Connecting to a Cloud PC from a Windows 365 Link has the same Network requirements as other clients. The network connection being used might be blocking, or filtering endpoints that are required to use the service.
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Connecting to a Cloud PC from a Windows 365 Link device has the same network requirements as other clients. The network connection being used might be blocking or filtering the endpoints that are required to use the service.
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## Resolution
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support/windows-365/toc.yml

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href: ./health-checks.md
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- name: Connection errors
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href: ./connection-errors.md
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- name: Connection fails with "connection to the remote PC was lost."
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- name: Connection fails with "connection to the remote PC was lost"
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href: connection-fails-with-connection-to-the-remote-pc-was-lost.md
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- name: Known issues with Windows 365 Business
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href: ./known-issues.md

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