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support/power-platform/copilot-studio/knowledge/enterprise-data.md

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# Troubleshoot enterprise knowledge sources
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Enterprise data knowledge sources provide the ability for makers to apply data sources using [real-time knowledge connectors](knowledge-real-time-connectors.md), such as Salesforce, ServiceNow Knowledge, ZenDesk, and Azure SQL Server.
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Enterprise data knowledge sources provide the ability for makers to apply data sources using [real-time knowledge connectors](/microsoft-copilot-studio/knowledge-real-time-connectors), such as Salesforce, ServiceNow Knowledge, ZenDesk, and Azure SQL Server.
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## Design time errors
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#### Non-Queryable tables
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There are predefined sets of tables that are intentionally excluded from the allowed tables, since they generally contain unstructured or text-based data. To use these tables, you must use the **Your connections** option when connecting to the knowledge source. This option provides access to the unstructured data. For more information, go to [Unstructured data as a knowledge source](knowledge-unstructured-data.md) and [Add unstructured data as a knowledge source](knowledge-add-unstructured-data.md).
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There are predefined sets of tables that are intentionally excluded from the allowed tables, since they generally contain unstructured or text-based data. To use these tables, you must use the **Your connections** option when connecting to the knowledge source. This option provides access to the unstructured data. For more information, go to [Unstructured data as a knowledge source](/microsoft-copilot-studio/knowledge-unstructured-data) and [Add unstructured data as a knowledge source](/microsoft-copilot-studio/knowledge-add-unstructured-data).
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The following tables require the use of the **Your connections** option.
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## Content moderation errors
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Before responses are returned to your agent's users, a [content moderation](knowledge-copilot-studio.md#content-moderation) check is performed to ensure the quality and appropriateness of the agent's response. If a user's query is deemed unanswerable by the content moderation system, the request fails. When a request fails due to content moderation, the user's query doesn't meet the criteria for a valid and answerable question. The following guidelines help to determine if a query is likely to fail or pass the content moderation check.
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Before responses are returned to your agent's users, a [content moderation](/microsoft-copilot-studio/knowledge-copilot-studio#content-moderation) check is performed to ensure the quality and appropriateness of the agent's response. If a user's query is deemed unanswerable by the content moderation system, the request fails. When a request fails due to content moderation, the user's query doesn't meet the criteria for a valid and answerable question. The following guidelines help to determine if a query is likely to fail or pass the content moderation check.
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### Queries that pass
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support/power-platform/copilot-studio/licensing/throttling-errors-agents.md

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## Solution
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If you see these error messages due to reaching the agent rate limit, review your licensing model to determine how many extra capacity packs you should acquire to cover your consumption quota, or if you should change to a pay-as-you-go model. For more information about quotas and tenant billing capacity, see [Quotas and limits](requirements-quotas.md#generative-ai-messages-to-an-agent).
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If you see these error messages due to reaching the agent rate limit, review your licensing model to determine how many extra capacity packs you should acquire to cover your consumption quota, or if you should change to a pay-as-you-go model. For more information about quotas and tenant billing capacity, see [Quotas and limits](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent).
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### Increase the rate limit
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For further information on rate limits and consumption of generative answers for Copilot Studio agents, review the following documentation:
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- [Quotas and limits](requirements-quotas.md#generative-ai-messages-to-an-agent)
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- [Quotas and limits](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent)
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- [Generative AI messages to an agent](requirements-quotas.md#generative-ai-messages-to-an-agent)
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- [Generative AI messages to an agent](/microsoft-copilot-studio/requirements-quotas#generative-ai-messages-to-an-agent)

support/power-platform/copilot-studio/skills/agents-migrate-single-tenant.md

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1. [Update your multitenant skill](/azure/bot-service/skill-pva-update-skill-single-tenant) to support both single-tenant and multitenant agents. This ensures your skill continues to work during the migration.
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1. If you're using Bot SDK to call Copilot Studio as a Skill, [update to single-tenant app registrations](advanced-use-pva-as-a-skill.md#update-a-multitenant-bot-service-bot-to-a-single-tenant-bot).
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1. If you're using Bot SDK to call Copilot Studio as a Skill, [update to single-tenant app registrations](/microsoft-copilot-studio/advanced-use-pva-as-a-skill#update-a-multitenant-bot-service-bot-to-a-single-tenant-bot).
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You don’t need to wait for Microsoft to complete the migration. You can export and import your custom agents using skills to a new environment. When you import an agent, the process creates a new Azure app registration with single-tenant. For more information about exporting and importing agents, see [export and import agents](authoring-solutions-import-export.md).
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You don’t need to wait for Microsoft to complete the migration. You can export and import your custom agents using skills to a new environment. When you import an agent, the process creates a new Azure app registration with single-tenant. For more information about exporting and importing agents, see [export and import agents](/microsoft-copilot-studio/authoring-solutions-import-export).
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## Frequently asked questions
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