Merge remote-tracking branch 'upstream/main' into EOP-chrisda

Author: chrisda

support/azure/app-service/app-service-web-nodejs-best-practices-troubleshoot-guide.md

@@ -277,6 +277,4 @@ Follow these links to learn more about Node.js applications on Azure App Service
 * [Exploring the Super Secret Kudu Debug Console](https://www.youtube.com/watch?v=-VjqyvA2XjM)
 
 
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
-
 [!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

support/azure/app-service/capture-memory-dumps-app-service.md

@@ -273,6 +273,4 @@ You might have noticed the **Configure Action** option in the previous screensho
 
 There are other options for troubleshooting and diagnosing performance issues on the Azure App Service platform. This article focuses on memory dump collection and makes some recommendations for approaching the diagnosis by using these methods. If you have already studied, experienced, and perfected your collection procedures, and they work well for you, you should continue to use those procedures.
 
-[!INCLUDE [Azure Help Support](../../includes/azure-help-support.md)]
-
 [ap]: https://portal.azure.com

support/azure/app-service/toc.yml

@@ -21,6 +21,8 @@ items:
           href: error-403-web-app-stopped-message.md  
         - name: Worker Process requested recycle due to Percent Memory limit message 
           href: worker-process-percent-memory-limit-message.md
+        - name: Web request times out in App Service
+          href: web-request-times-out-app-service.md  
         - name: Troubleshoot instance-related issues
           href: troubleshoot-instance-related-issues-on-azure-app-service.md
         - name: Troubleshoot temporary storage

support/azure/app-service/troubleshoot-azure-app-service-certificates.md

@@ -828,4 +828,4 @@ cases are the result of a missed step or a misconfiguration.
 
 [!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]
 
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
+ 

support/azure/app-service/troubleshoot-dotnet-visual-studio.md

@@ -131,6 +131,6 @@ You can also manage your app by using Azure PowerShell. For more information, se
 [Manage Azure resources by using Azure PowerShell](/azure/azure-resource-manager/management/manage-resources-powershell).
 
 
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
+ 
 
 [!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

support/azure/app-service/troubleshoot-http-502-http-503.md

@@ -179,6 +179,6 @@ If SNAT ports are exhausted, and WebJobs are unable to connect to SQL Database,
 * [SNAT with App Service](https://4lowtherabbit.github.io/blogs/2019/10/SNAT/)
 * [Troubleshoot slow app performance issues in Azure App Service](/azure/app-service/troubleshoot-performance-degradation)
 
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
+ 
 
 [!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

support/azure/app-service/troubleshoot-intermittent-outbound-connection-errors.md

@@ -179,6 +179,4 @@ You can also manage your app using Azure PowerShell. For more information, see [
 - [Tutorial: Run a load test to identify performance bottlenecks in a web app](/azure/app-testing/load-testing/tutorial-identify-bottlenecks-azure-portal)
 
 
-[!INCLUDE [azure-help-support](~/includes/azure-help-support.md)]
-
 [!INCLUDE [Third-party contact disclaimer](~/includes/third-party-contact-disclaimer.md)]

support/azure/app-service/troubleshoot-performance-degradation.md

@@ -0,0 +1,30 @@
+---
+title: Web Request Times Out In App Service
+description: This article provides guidance on addressing when a web request times out after 230 seconds in Azure App Service. 
+author: JarrettRenshaw
+manager: dcscontentpm
+ms.topic: troubleshooting-general
+ms.date: 12/16/2025
+ms.author: jarrettr
+ms.reviewer: v-ryanberg
+ms.service: azure-app-service
+ms.custom: sap:Availability, Performance, and Application Issues
+---
+# Web request times out in App Service
+
+This article provides guidance on addressing when a web request times out after 230 seconds in Azure App Service. 
+
+## Symptom
+
+A web request times out after 230 seconds (about four minutes).
+
+## Cause
+
+Azure Load Balancer has a default idle timeout setting of four minutes. This setting is generally a reasonable response time limit for a web request. Therefore, App Service returns a timeout to the client if your application doesn't return a response within approximately 240 seconds (230 seconds on Windows app, 240 seconds on Linux app).
+
+## Resolution
+
+If your web app requires background processing, we recommend using Azure WebJobs. The Azure web app can call WebJobs and be notified when background processing is finished. You can choose from multiple methods for using WebJobs, including queues and triggers.
+
+WebJobs is designed for background processing. You can do as much background processing as you want in a WebJob. For more information about WebJobs, see [Run background tasks with WebJobs](/azure/app-service/webjobs-create).
+

support/azure/app-service/web-request-times-out-app-service.md

@@ -97,4 +97,4 @@ az aks get-versions --location <region> --output table
 
   - **Test thoroughly:** To identify and resolve any compatibility issues, perform thorough testing in a staging environment.
 
-[!INCLUDE [azure-help-support](../../../includes/azure-help-support.md)]
+ (../../../includes/azure-help-support.md)]