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support/power-platform/power-automate/desktop-flows/browser-automation/web-extensions-policies.md

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title: Troubleshoot issues in Power Automate browser extensions
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description: Provides a resolution for the Failed to assume control of browser (Internal error or communication failure) error or Get Extension message.
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ms.reviewer: nimoutzo, gtrantzas, jspantouris
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ms.date: 08/07/2025
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ms.date: 08/08/2025
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ms.custom: sap:Desktop flows\UI or browser automation
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---
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# Troubleshoot issues in Power Automate browser extensions
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1. Check the [NativeMessagingUserLevelHosts](/deployedge/microsoft-edge-browser-policies/nativemessaginguserlevelhosts) policy. If **NativeMessagingUserLevelHosts** is disabled, enable it or make sure that `com.robin.messagehost` for the legacy browser extension and `com.microsoft.pad.messagehost` for the default browser extension are added to your **NativeMessagingAllowlist** policy in HKLM (Local Machine level).
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> [!NOTE]
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> **NativeMessagingUserLevelHosts** must be enabled when using the [Microsoft Store (MSIX) version of Power Automate for desktop](/power-automate/desktop-flows/install#install-power-automate-from-microsoft-store).
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> [!NOTE]
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> **NativeMessagingUserLevelHosts** must be enabled when using the [Microsoft Store (MSIX) version of Power Automate for desktop](/power-automate/desktop-flows/install#install-power-automate-from-microsoft-store).
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### Check whether the message host points to the correct location
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