Updates from editor

Author: v-phoebh

…490/update-error0x80070490-wusaerror.png …ror-0x80070490/wusa-error-0x80070490.pngsupport/windows-server/installing-updates-features-roles/media/troubleshoot-windows-update-error-0x80070490/update-error0x80070490-wusaerror.png renamed to support/windows-server/installing-updates-features-roles/media/troubleshoot-windows-update-error-0x80070490/wusa-error-0x80070490.png support/windows-server/installing-updates-features-roles/media/troubleshoot-windows-update-error-0x80070490/update-error0x80070490-wusaerror.png renamed to support/windows-server/installing-updates-features-roles/media/troubleshoot-windows-update-error-0x80070490/wusa-error-0x80070490.png

@@ -1,7 +1,7 @@
 ---
 title: Troubleshoot Windows Update Error 0x80070490
 description: Learn how to resolve Windows Update error 0x80070490, which occurs due to driver failures during update installations.
-ms.date: 04/08/2025
+ms.date: 04/15/2025
 manager: dcscontentpm
 audience: itpro
 ms.topic: troubleshooting
@@ -14,24 +14,24 @@ ms.custom:
 
 Windows Update error 0x80070490 typically occurs due to driver failures when users or administrators try to install updates. This document provides a comprehensive guide to identifying and resolving this error, which can manifest in various symptoms such as pending updates, failed servicing stack updates, and feature update installation failures.
 
-:::image type="content" source="./media/troubleshoot-windows-update-error-0x80070490/update-error0x80070490-wusaerror.png" alt-text="Windows Update error 0x80070490":::
+:::image type="content" source="./media/troubleshoot-windows-update-error-0x80070490/wusa-error-0x80070490.png" alt-text="Screenshot showing the Windows Update error 0x80070490." lightbox="./media/troubleshoot-windows-update-error-0x80070490/wusa-error-0x80070490.png":::
 
 ## Prerequisites
 
-Before proceeding with the mitigations, ensure you have backed up the OS disk. If you're using Windows in an Azure virtual machine, refer to the [Backup OS Disk](/azure/backup/backup-azure-vms) guide for detailed instructions.
+Before proceeding with the mitigations, ensure you have backed up the OS disk. If you're using Windows in an Azure virtual machine (VM), refer to [Back up an Azure VM from the VM settings ](/azure/backup/backup-azure-vms) for detailed instructions.
 
 ## Root cause
 
-The primary cause of error 0x80070490 is driver failure during Windows Update installations. This failure can occur due to:
+The primary cause of error 0x80070490 is driver failures during Windows Update installations. This failure can occur due to:
 
 - Pending updates that block new installations.
 - Stale or incorrect registry entries related to driver operations.
-- Corrupted or malformed SetupConfig.ini files.
+- Corrupted or malformed **SetupConfig.ini** files.
 - Missing driver files or hard links in the system directories.
 
 ## Symptom 1: Pending update state
 
-When an update is in an Install Pending state, the driver operation might fail due to an inability to read the identity for driver operation sequence ID 1. Check the CBS logs at `C:\Windows\Logs\CBS\CBS.log` for entries like:
+When an update is in an "Install Pending" state, the driver operation might fail due to an inability to read the identity of the driver operation sequence ID 1. Check the CBS logs at `C:\Windows\Logs\CBS\CBS.log` for entries like:
 
 ```output
 Info CBS Failed reading Identity for driver operation sequenceID 1 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
@@ -45,17 +45,17 @@ Info CBS Perf: InstallUninstallChain complete.
 ### Resolution: Resolve pending updates
 
 1. Remove the `1` folder from the registry path: `Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\DriverOperations\1`.
-2. Set the trusted installer to automatic state using the command:
+2. Set the trusted installer to the automatic state using the command:
 
    ```console
    sc config trustedinstaller start=demand
    ```
 
-3. Try install the updates again.
+3. Try to install the updates again.
 
 ## Symptom 2: Servicing stack update failure
 
-Servicing Stack Updates (SSU) might fail with error 0x80070490. Check the CBS.log for similar entries:
+Servicing stack updates (SSUs) might fail with error 0x80070490. Check the **CBS.log** file for entries like:
 
 ```output
 Error CBS Doqi: Failed loading driver operations queue. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
@@ -66,14 +66,14 @@ Info CBS Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FO
 Error CBS Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 ```
 
-### Resolution: Reinstall servicing stack update
+### Resolution: Reinstall the SSU
 
 1. Export and delete the key at `HKLM\SOFTWARE\Microsoft\Windows\Currentversion\Component Based Servcing\Driver Operations\0`.
-2. Reinstall the Servicing Stack Update (SSU).
+2. Reinstall the SSU.
 
 ## Symptom 3: Feature update installation failure
 
-Feature updates might fail with error code 0x80070490. This behavior can be observed through "Check for updates" and in Software Center (WSUS). Review the WindowsUpdate.log for entries like:
+Feature updates might fail with error code 0x80070490. This behavior can be observed through **Check for updates** and in the Software Center (WSUS). Review the **WindowsUpdate.log** file for entries like:
 
 ```output
 hh:mm:ss.fffff tt 1092 10968 downloadmanager_cpp16907 [DownloadManager] Preparing update for install, updateId = {0FFD49D9-5418-4D5E-9AA3-0163C0CCF57B}.202.
@@ -92,7 +92,7 @@ hh:mm:ss.fffff tt 11736 12104 uhwinsetup_cpp776 [Handler] Exit code = 0x80070490
 
 ### Resolution: Fix SetupConfig.ini
 
-1. Remove or fix the `SetupConfig.ini` file located at `C:\Users\Default\AppData\Local\Microsoft\Windows\WSUS\SetupConfig.ini`.
+1. Remove or fix the **SetupConfig.ini** file located at `C:\Users\Default\AppData\Local\Microsoft\Windows\WSUS\SetupConfig.ini`.
 2. If the file is empty, add an entry such as `Show OOBE =None`.
 
 ## Symptom 4: Cumulative update failure
@@ -116,7 +116,7 @@ Error XXXX.corp. 3 Microsoft-Windows-WUSA N/A CORP\xxa790741it5 Windows update "
    SFC /Scannow
    ```
 
-2. Reset the content of the Catroot2 folder:
+2. Reset the contents of the **Catroot2** folder:
 
    ```console
    net stop cryptsvc
@@ -126,7 +126,7 @@ Error XXXX.corp. 3 Microsoft-Windows-WUSA N/A CORP\xxa790741it5 Windows update "
    net start cryptsvc
    ```
 
-3. Rename the Software Distribution folder:
+3. Rename the **Software Distribution** folder:
 
    ```console
    net stop wuauserv
@@ -149,10 +149,10 @@ Info CBS Progress: UI message updated. Operation type: Update. Stage: 1 out of 1
 
 ### Resolution: Address missing driver files
 
-1. Create the folder `wvms_pp.inf_amd64_81d18de8dedd4cc4` inside `C:\Windows\System32\DriverStore\FileRepository`.
+1. Create the **wvms_pp.inf_amd64_81d18de8dedd4cc4** folder inside `C:\Windows\System32\DriverStore\FileRepository`.
 2. Copy all `.inf` files from `C:\Windows\WinSxS\amd64_wvms_pp.inf_31bf3856ad364e35_6.2.9200.22376_none_bc457897943a83fe`.
-3. Load the driver hive and check for the driver `wvms_pp.inf` in the registry path: `HKEY_LOCAL_MACHINE\<Driver Hive>\DriverDatabase\DriverInfFiles\wvms_pp.inf`.
+3. Load the driver hive and check for the `wvms_pp.inf` driver in the registry path: `HKEY_LOCAL_MACHINE\<Driver Hive>\DriverDatabase\DriverInfFiles\wvms_pp.inf`.
 
 ## Next steps
 
-If the issue persists, consider engaging with the WSUS team for further assistance. You can also explore additional resources on Windows Update troubleshooting on [Guidance for troubleshooting Windows Server update](troubleshoot-windows-server-update-guidance.md).
+If the issue persists, consider engaging with the WSUS team for further assistance. You can also explore additional resources on Windows Update troubleshooting in the [Windows Server update troubleshooting guidance](troubleshoot-windows-server-update-guidance.md).