generated by copilot

Author: v-albemi

support/azure/partner-solutions/dynatrace/metrics-checkbox-disabled.md

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+---
+title: Metrics checkbox disabled when enabling metrics collection for Dynatrace
+description: "Resolve the issue where the metrics collection checkbox is disabled because the user lacks Owner permissions on the subscription."
+author: v-albemi
+ms.author: v-albemi
+ms.service: Dynatrace integration
+ms.topic: troubleshooting-problem-resolution
+ms.date: 09/22/2025
+
+customer intent: As a {role}, I want {what} so that {why}.
+
+---
+
+# Metrics checkbox disabled when enabling metrics collection
+
+This article helps you resolve the specific problem where the metrics collection checkbox is disabled (greyed out) in the Dynatrace integration because the signed-in account doesn't have Owner permissions on the Azure subscription.
+
+Use this article when you cannot enable metrics collection in the Dynatrace integration and the UI control is disabled.
+
+## Prerequisites
+
+- Access to the Azure portal and the subscription that contains the resources.
+- The account name or principal ID of the user attempting the operation.
+- Permissions to request role changes from a subscription Owner or to assign roles if you have the appropriate rights.
+
+## Symptoms
+
+- The metrics collection checkbox is disabled (greyed out) in the Dynatrace integration UI.
+- Attempting to enable metrics collection results in an error or no action.
+
+## Cause
+
+Enabling metrics collection requires Owner permissions at the subscription scope. Users with Contributor or Reader roles cannot enable metrics collection from the integration UI; the checkbox remains disabled.
+
+## Solution 1: Verify your role and request Owner permission
+
+1. In the Azure portal, open the subscription that contains the resources.
+2. Select Access control (IAM) from the left pane.
+3. Select View my access to see your effective role at the subscription scope.
+4. If you are not Owner, contact the subscription Owner or administrator and request Owner permissions, or ask them to enable metrics collection for you.
+5. After the Owner assigns the role, wait 5–15 minutes for RBAC propagation and then retry enabling metrics collection in the Dynatrace integration.
+
+## Solution 2: Verify role using CLI or PowerShell
+
+- Azure CLI example (shows role assignments for the signed-in principal at subscription scope):
+
+  az role assignment list --assignee {principal-id} --scope "/subscriptions/{subscription-id}" --output table
+
+- PowerShell example (Az module):
+
+  Get-AzRoleAssignment -ObjectId {principal-id} -Scope "/subscriptions/{subscription-id}"
+
+If the assignment is missing or you have a Contributor role, request the Owner role or have an existing Owner perform the action.
+
+## Determine the cause if you have Owner permissions
+
+If you already have Owner permissions and the checkbox is still disabled, check the following:
+
+- Sign-in context: confirm you're signed in with the correct account; sign out and sign in again.
+- Portal caching: try an incognito/private browser session or clear the browser cache.
+- Extension or integration scope: verify the integration is targeting the correct subscription and that any required resource provider registrations exist.
+
+## Verify
+
+- After Owner role is assigned and RBAC propagates, the metrics collection checkbox should become enabled.
+- Enable the checkbox and confirm metrics appear in Dynatrace for the selected resources within expected ingestion time.
+
+## Related content
+
+- [Azure role-based access control (RBAC)](https://learn.microsoft.com/azure/role-based-access-control/)
+- [Assign Azure roles using the Azure CLI](https://learn.microsoft.com/azure/role-based-access-control/role-assignments-cli)
+- [Configure metrics and logs](https://learn.microsoft.com/azure/monitoring/monitoring-configure-metrics-logs)