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Copy file name to clipboardExpand all lines: support/azure/azure-storage/blobs/alerts/storage-explorer-troubleshooting.md
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@@ -209,7 +209,7 @@ If you continue to have issues after you do a reset, try these steps:
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1. Open Storage Explorer.
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1. Remove all accounts and then close Storage Explorer.
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1. Delete the `.IdentityService` folder from your machine. On Windows, the folder is located at `%LOCALAPPDATA%`. For Mac and Linux, you can find the folder at the root of your user directory.
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1. Delete the `.IdentityService` folder from your machine. On Windows, the folder is located at `C:\Users\<username>\AppData\Local`. For Mac and Linux, you can find the folder at the root of your user directory.
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1. If you're running Mac or Linux, you also need to delete the `Microsoft.Developer.IdentityService` entry from your operating system's keystore. On the Mac, the keystore is the Gnome Keychain application. In Linux, the application is typically called *Keyring*, but the name might differ depending on your distribution.
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1. Restart Storage Explorer and try to sign in again.
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@@ -269,7 +269,7 @@ If none of the preceding instructions apply to your sign-in issue or if they fai
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If you can't retrieve your subscriptions after you successfully sign in, try the following troubleshooting methods:
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- Verify that your account has access to the subscriptions you expect. You can verify your access by signing in to the portal for the Azure environment you're trying to use.
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- Make sure you sign in to the correct Azure environment (Azure, Azure China 21Vianet, Azure Germany, Azure US Government, or Custom Environment).
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- Make sure you sign in to the correct Azure environment (Azure, Azure China 21Vianet, Azure US Government, or Custom Environment).
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- Make sure you configured the Storage Explorer proxy correctly if you're behind a proxy server.
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- Remove and add back the account.
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- Check which error messages are being reported for the tenants that are failing if there's a "More information" or "Error details" link. If you aren't sure how to respond to the error messages, [open an issue in GitHub](https://github.com/Microsoft/AzureStorageExplorer/issues).
@@ -291,7 +291,7 @@ If you can't remove an attached account or storage resource through the UI, you
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Platform | Folder path
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---------|------------
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Windows | `%AppData%/StorageExplorer`
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Windows | `C:\Users\<username>\AppData\StorageExplorer`
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