some improvements

Author: lucciz01

support/power-platform/dataverse/d365-app-outlook/dynamics-365-app-for-outlook-is-missing.md

@@ -1,51 +1,58 @@
 ---
-title: Dynamics 365 App for Outlook is missing
-description: Provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation.
+title: Dynamics 365 App for Outlook option is Missing from navigation
+description: Solves an issue where Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation pane.
 ms.reviewer: 
 ms.date: 02/26/2025
 ms.custom: sap:Dynamics 365 App for Outlook Add-In
 ---
-# Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation
+# Dynamics 365 App for Outlook is missing from the navigation pane
 
-This article provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from Microsoft Dynamics 365 navigation.
+This article provides a solution to an issue where Microsoft Dynamics 365 App for Outlook is missing from the Dynamics 365 navigation pane.
 
 _Applies to:_   Dynamics 365 App for Outlook  
 _Original KB number:_   4339287
 
 ## Symptoms
 
-You're unable to find the Dynamics 365 App for Outlook option under **Settings** in your Dynamics 365 organization.
+You can't find the **Dynamics 365 App for Outlook** option under the **Settings** in your Dynamics 365 organization.
 
 ## Cause
 
-It can be the result of customization to your navigation menu (sitemap). A customization can be applied from a solution or an administrator could have explicitly edited the sitemap xml, or used the sitemap designer to remove it.
+This issue occurs due to the customization to your navigation menu (site map). Such customization can be applied from a solution, or an administrator could have explicitly edited the site map XML, or used the site map designer to remove the option.
 
 ## Resolution
 
-You can add the Dynamics 365 App for Outlook option under **Settings** by editing the sitemap within the sitemap designer:
+You can add the **Dynamics 365 App for Outlook** option to the **Settings** by editing the site map within the [site map designer](/dynamics365/customerengagement/on-premises/customize/create-site-map-app):
 
 1. Access your Dynamics 365 organization as a user with the System Administrator or System Customer role.
-2. Navigate to **Settings**, **Customization**, and then select **Customize the System.**  
-3. Select **Client Extensions**, select **Sitemap**, and then select **Edit**.
-4. Select the **Settings** area.
-5. Select the **System** group.
-6. Select **+ Add** and then select **Subarea**.
-7. Select the **Type** dropdown and select **URL**.
-8. Copy and paste the following value into the **URL** field:  
-    `/tools/appsforcrm/AppForOutlookAdminSettings.aspx`
-9. In the **Title** field, type **Dynamics 365 App for Outlook**.
-10. For the **Icon** option, select the following option if it's available or select the default icon or any other icon:  
-    `/_imgs/area/crm_apps_16x16.png`
-11. Use the following value for the **ID** value: **crmapp_outlook**
-12. Select **Save** and then select **Publish.**  
-13. Close the sitemap designer
-14. Within the **Solution** dialog, select **Publish All Customizations**.
-15. Sign out and log back into the organization.
+2. Navigate to **Settings** > **Customization**, and then select **Customize the System**.
+3. In the solution window, under **Components**, select **Client Extensions** > **Sitemap**, and then select **Edit**.
+4. Select the **Settings** area and then select the **System** group.
+5. Select **+ Add** and then select **Subarea**.
+6. Select the **Type** dropdown and select **URL**.
+7. Copy and paste the following value into the **URL** field:
+
+    **/tools/appsforcrm/AppForOutlookAdminSettings.aspx**
+
+8. In the **Title** field, type _Dynamics 365 App for Outlook_.
+
+9. For the **Icon** field, select the following option if it's available or select the default icon or any other icon:
+
+    **/_imgs/area/crm_apps_16x16.png**
+
+10. Enter the **crmapp_outlook** value in the **ID** field.
+11. Select **Save** and then select **Publish**.
+12. Close the site map designer.
+13. Within the **Solution** dialog, select **Publish All Customizations**.
+14. Sign out and sign back into the organization.
 
 ## More information
 
-To directly access the Dynamics 365 App for Outlook page used for deploying the app, append the following text to your Dynamics 365 URL:  
-`/tools/appsforcrm/AppForOutlookAdminSettings.aspx`
+- [Deploy and install Dynamics 365 App for Outlook](/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook)
+- To directly access the Dynamics 365 App for Outlook page used for deploying the app, append the following text to your Dynamics 365 URL:
+
+  `/tools/appsforcrm/AppForOutlookAdminSettings.aspx`
+
+  For example:
 
-For example:  
-`https://contoso.crm.dynamics.com/tools/appsforcrm/AppForOutlookAdminSettings.aspx`
+  `https://contoso.crm.dynamics.com/tools/appsforcrm/AppForOutlookAdminSettings.aspx`

support/power-platform/dataverse/toc.yml

@@ -24,8 +24,6 @@
       href: d365-app-outlook/dynamics-365-app-outlook-did-not-load.md
     - name: App for Outlook doesn't appear within Outlook
       href: d365-app-outlook/app-does-not-appear-within-outlook.md
-    - name: App for Outlook is missing
-      href: d365-app-outlook/dynamics-365-app-for-outlook-is-missing.md
     - name: Attachments aren't tracked after Microsoft Defender for Office 365 is enabled
       href: d365-app-outlook/attachments-not-tracked-to-dynamics-365-after-office-365-atp-is-enabled.md
     - name: Authentication pop-up is blank and unable to sign in
@@ -38,6 +36,8 @@
       href: d365-app-outlook/cannot-connect-to-exchange-message-when-using-dynamics-365-app-for-outlook.md
     - name: Can't load this app because email account isn't configured
       href: d365-app-outlook/we-cannot-load-this-app.md
+    - name: Dynamics 365 App for Outlook is missing from the navigation pane
+      href: d365-app-outlook/dynamics-365-app-for-outlook-is-missing.md
     - name: Email or appointment tracked by App for Outlook shows as Track pending
       href: d365-app-outlook/emails-tracked-by-dynamics-365-app-for-outlook-show-track-pending.md
     - name: Error in App for Outlook