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Copy file name to clipboardExpand all lines: support/azure/virtual-machines/windows/windows-update-installation-capacity.md
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## Cause
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In this situation, the operating system (OS) is unable to complete a Windows Update (KB) installation as a core file can't be created on the file system. Based on this error code, the operating system is unable to write any files to the disk.
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In this situation, the operating system (OS) can't complete a Windows Update (KB) installation because a core file can't be created on the file system. Based on this error code, the operating system can't write any files to the disk.
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## Solution
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### Process overview
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> [!TIP]
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> If you have a recent backup of the VM, you can try [restoring the VM from the backup](/azure/backup/backup-azure-arm-restore-vms) to fix the boot problem.
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> If you have a recent backup of the VM, you can try [restoring the VM from the backup](/azure/backup/backup-azure-arm-restore-vms) to fix the startup issue.
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1. Create and access a repair VM.
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1. Free space on disk.
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1. Enable serial console and memory dump collection.
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1. Enable serial console and memory dump file collection.
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1. Rebuild the VM.
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> [!NOTE]
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> When this error is encountered, the guest OS isn't operational. Troubleshoot this issue in offline mode to resolve this issue.
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> When this error occurs, the guest OS isn't operational. Troubleshoot this issue in offline mode.
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### Create and access a repair VM
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1.Use steps 1-3 of the [VM Repair Commands](./repair-windows-vm-using-azure-virtual-machine-repair-commands.md) to prepare a repair VM.
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1.Using a `Remote Desktop connection`, connect to the `repair VM`.
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1.To prepare a repair VM, perform steps 1-3 of the [VM Repair Commands](./repair-windows-vm-using-azure-virtual-machine-repair-commands.md).
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1.Connect to the `repair VM` by using a `Remote Desktop connection`.
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### Free Up Space on the disk
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### Free up space on the disk
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To solve the issue:
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- Resize the disk up to 1 TB if it isn't already at the maximum size of 1 TB.
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- Perform a disk cleanup.
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- Defragment the drive.
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1. Check if the disk is full. If the disk size is below 1 TB, expand it up to a maximum of 1 TB [using PowerShell](/azure/virtual-machines/windows/expand-os-disk).
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1. If the disk is already 1 TB, free space must be made by performing a disk cleanup.
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1. Use the [Disk Cleanup tool](https://support.microsoft.com/help/4026616/windows-10-disk-cleanup) to free up space.
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1. Once resizing and clean-up are finished, defragment the drive using the following command:
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1. Check whether the disk is full. If the disk size is less than 1 TB, expand it to a maximum of 1 TB [using PowerShell](/azure/virtual-machines/windows/expand-os-disk).
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1. If the disk already contains 1 TB of data, you must perform a disk cleanup to free up space. Use the [Disk Cleanup tool](https://support.microsoft.com/help/4026616/windows-10-disk-cleanup).
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1. After resizing and cleanup are finished, defragment the drive by running the following command:
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```console
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defrag <LETTER ASSIGN TO THE OS DISK>: /u /x /g
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```
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Depending upon the level of fragmentation, defragmentation could take several hours.
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### Enable the Serial Console and memory dump collection
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### Enable the Serial Console and memory dump file collection
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**Recommended**: Before you rebuild the VM, enable the Serial Console and memory dump collection by following these steps:
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**Recommended**: Before you rebuild the VM, enable the Serial Console and memory dump file collection by following these steps:
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[!INCLUDE [Enable Serial Console and Memory Dump Collection](../../../includes/azure/enable-serial-console-memory-dump-collection.md)]
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