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support/power-platform/dataverse/email-exchange-synchronization/test-connection-fails-email-server.md

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title: Test Connection fails from Email Server
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description: Provides a solution to an issue where Test Connection fails from Email Server Profile in Microsoft Dynamics 365.
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ms.reviewer:
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ms.topic: troubleshooting
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ms.date: 11/19/2024
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ms.date: 12/05/2024
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ms.custom: sap:Email and Exchange Synchronization
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---
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# Test Connection fails from Email Server Profile in Microsoft Dynamics 365
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## Cause
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- **Cause 1:** The username or password isn't correct.
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- **Cause 2:** If you're using Dynamics 365 (online) to connect to Exchange on-premises, this error can occur if your firewall doesn't allow connectivity from Dynamics 365 to your Exchange server.
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- **Cause 3:** In some cases, the test connection may fail even though the credentials are correct and connectivity isn't a problem. See Resolution 3 in the Resolution section.
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## Resolution

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