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support/mem/configmgr/setup-migrate-backup-recovery/understand-troubleshoot-updates-servicing.md

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@@ -105,7 +105,7 @@ Knowing the stage at which the update failed gives you a starting point for trou
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> [!NOTE]
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> The Replication stage is part of either the Prerequisite check stage or the Installation stage, so it's not listed separately in the diagram.
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage.png" alt-text="Diagram of a decision tree to identify the installation state." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage.png":::
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage.png" alt-text="Diagram of a decision tree to identify the installation state." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-scope-issue-to-stage-expanded.png":::
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> [!IMPORTANT]
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> If the update package doesn't appear in either the console or in the Windows PowerShell output, the installation might be in the Applicability stage. Search the top-level site's SQL CM_UpdatePackages table. Use a query that resembles the following excerpt:
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If you suspect that your issue occurs in the Synchronization stage, use the following flowchart to investigate which components might be involved and which processes the issue affects.
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-synchronization-stage.png" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Synchronization stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-synchronization-stage.png":::
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-synchronization-stage.png" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Synchronization stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-synchronization-stage-expanded.png":::
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The following steps summarize this troubleshooting process. The steps vary depending on whether your SCP is configured in Online mode or Offline mode.
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If you suspect that your issue occurs in the Applicability check stage, use the following flowchart to investigate which components might be involved and which processes the issue affects.
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-application-stage.png" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Applicability check stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-application-stage.png":::
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:::image type="content" source="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-applicability-stage.png" alt-text="Diagram of a decision tree to isolate an issue that might occur during the Applicability check stage." lightbox="./media/understand-troubleshoot-updates-servicing/cm-updates-and-servicing-applicability-stage-expanded.png":::
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Additionally, you also need information from the top-level Site SQL Database. Use the following query:
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