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Learn Editor: Update troubleshoot-ios-enrollment-errors.md
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support/mem/intune/device-enrollment/troubleshoot-ios-enrollment-errors.md

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@@ -20,9 +20,8 @@ The following table lists errors that end users might see while enrolling iOS/iP
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|NoEnrollmentPolicy|No enrollment policy found| The Apple Push Notification Service (APNs) certificate is missing, invalid, or expired. Check that enrollment has been set up correctly and that **iOS/iPadOS as a platform** is enabled. For instructions, see [Set up iOS/iPadOS and Mac device management](/mem/intune/enrollment/ios-enroll),[Get an Apple MDM push certificate](/mem/intune/enrollment/apple-mdm-push-certificate-get#steps-to-get-your-certificate), and [Renew Apple MDM push certificate](/mem/intune/enrollment/apple-mdm-push-certificate-get#renew-apple-mdm-push-certificate).|
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|DeviceCapReached|Too many mobile devices are enrolled already.|The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. See detailed instructions [here](troubleshoot-device-enrollment-in-intune.md#device-cap-reached).|
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|Company Portal Temporarily Unavailable| The Company Portal app on the device is out of date or corrupted.| Remove the app, validate user credentials, and then resinstall the app. See detailed instructions [here](troubleshoot-device-enrollment-in-intune.md#company-portal-temporarily-unavailable).|
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|APNSCertificateNotValid|There's a problem with the certificate that lets the mobile device communicate with your company's network.<br /><br />|The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Enrollment will fail and this message will appear if:<ul><li>The steps to get an APNs certificate weren't completed, or</li><li>The APNs certificate has expired.</li></ul>Review the information about how to set up users in [Sync Active Directory and add users to Intune](/mem/intune/fundamentals/users-add) and [organizing users and devices](/mem/intune/fundamentals/groups-add).|
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|AccountNotOnboarded|There's a problem with the certificate that lets the mobile device communicate with your company's network. |The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Enrollment will fail and this message will appear if:<ul><li>The steps to get an APNs certificate weren't completed, or</li><li>The APNs certificate has expired.</li></ul>Review [Create an APNs certificate for iOS devices](/microsoft-365/admin/basic-mobility-security/create-an-apns-certificate-for-ios-devices).|
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Renew the APNs certificate, and then re-enroll the device.<br/>**Important:** Make sure that you renew the APNs certificate. Don't *replace* the APNs certificate. If you replace the certificate, you have to re-enroll all iOS/iPadOS devices in Intune. For Intune standalone, see [Renew Apple MDM push certificate](/mem/intune/enrollment/apple-mdm-push-certificate-get#renew-apple-mdm-push-certificate). For Microsoft 365, see [Create an APNs Certificate for iOS devices](/microsoft-365/admin/basic-mobility-security/create-an-apns-certificate-for-ios-devices).|
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|APNSCertificateNotValid|There's a problem with the certificate that lets the mobile device communicate with your company's network.<br /><br />|The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Enrollment will fail and this message will appear if:<ul><li>The steps to get an APNs certificate weren't completed, or</li><li>The APNs certificate has expired.</li></ul>Renew the APNs certificate, and then re-enroll the device.<br/>**Important:** Make sure that you renew the APNs certificate. Don't *replace* the APNs certificate. If you replace the certificate, you have to re-enroll all iOS/iPadOS devices in Intune. For Intune standalone, see [Renew Apple MDM push certificate](/mem/intune/enrollment/apple-mdm-push-certificate-get#renew-apple-mdm-push-certificate). For Microsoft 365, see [Create an APNs Certificate for iOS devices](/microsoft-365/admin/basic-mobility-security/create-an-apns-certificate-for-ios-devices).|
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|AccountNotOnboarded|There's a problem with the certificate that lets the mobile device communicate with your company's network. |The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Enrollment will fail and this message will appear if:<ul><li>The steps to get an APNs certificate weren't completed, or</li><li>The APNs certificate has expired.</li></ul>Review [Create an APNs certificate for iOS devices](/microsoft-365/admin/basic-mobility-security/create-an-apns-certificate-for-ios-devices).|
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|DeviceTypeNotSupported|The user might have tried to enroll using a non-iOS device. The mobile device type that you're trying to enroll isn't supported.<br/><br/>Confirm that device is running iOS/iPadOS version 8.0 or later.<br/><br/>|Make sure that your user's device is running iOS/iPadOS version 8.0 or later.|
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|UserLicenseTypeInvalid|The device can't be enrolled because the user's account isn't yet a member of a required user group or the user does not have the correct license.<br/><br/>|Users must have the correct license type for the mobile device management authority. For example, they'll see this error if Intune has been set as the MDM authority, but the user has a System Center 2012 R2 Configuration Manager license.<br/><br/>Review [Set up iOS/iPadOS and Mac management with Microsoft Intune](/mem/intune/enrollment/ios-enroll) and information about how to set up users in [Sync Active Directory and add users to Intune](/mem/intune/fundamentals/users-add) and [organizing users and devices](/mem/intune/fundamentals/groups-add).|
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|MdmAuthorityNotDefined|The mobile device management authority hasn't been defined.<br /><br />|The mobile device management authority hasn't been set in Intune.<br /><br />Review item #1 in the **Step 6: Enroll mobile devices and install an app** section in [Get started with a 30-day trial of Microsoft Intune](/mem/intune/fundamentals/free-trial-sign-up).|

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