Merge pull request #8613 from Deland-Han/cmpy-branch-ci5083

AB#5083: Windows 365 | troubleshooting article | Connection fails with “connection to the remote PC was lost

Author: Deland-Han

support/windows-365/connection-fails-with-connection-to-the-remote-pc-was-lost.md

@@ -0,0 +1,25 @@
+---
+title: Connection Fails with Connection to the Remote PC Was Lost
+description: Introduces how to resolve the connection failure with the Failed to open a Microsoft Entra ID credential prompt error.
+audience: itpro
+manager: dcscontentpm
+ms.date: 04/02/2025
+ms.reviewer: wincicuex, erikje
+ms.topic: troubleshooting
+---
+# Windows 365 Link connection fails with "connection to the remote PC was lost"
+
+After a user authenticates on the sign-in page, when the user tries to connect to the Cloud PC, the user might encounter the following message:
+
+> Lost connection  
+> The connection to the remote PC was lost. This might be because of a network connection problem. If this keeps happening, ask your admin or tech support for help.
+
+## Cause
+
+This error commonly occurs because of network filtering.
+
+Connecting to a Cloud PC from a Windows 365 Link device has the same network requirements as other clients. The network connection being used might be blocking or filtering the endpoints that are required to use the service.
+
+## Resolution
+
+To resolve this issue, fix the networking problem. For more information, see [End user devices](/azure/virtual-desktop/required-fqdn-endpoint?tabs=azure#end-user-devices).

support/windows-365/toc.yml

@@ -5,6 +5,8 @@ items:
   href: ./health-checks.md
 - name: Connection errors
   href: ./connection-errors.md
+- name: Connection fails with "connection to the remote PC was lost"
+  href: connection-fails-with-connection-to-the-remote-pc-was-lost.md
 - name: Connection fails with "Failed to open a Microsoft Entra ID credential prompt"
   href: connection-fails-with-failed-to-open-a-microsoft-entra-id-credential-prompt.md
 - name: Connection fails with "an interactive window could not be shown"