Acrolinx fixes

Author: v-tappelgate

support/windows-365/troubleshoot-user-experience-sync.md

@@ -19,10 +19,10 @@ This article provides troubleshooting steps for the most common issues related t
 
 ## Users receive a warning about a temporary user experience
 
-Users may be signed in with a temporary profile, resulting in a temporary user experience. Users will receive a notification during the sign in process. Windows displays another notification stating, "We can't sign into your account".
+Users might use a temporary profile to sign in, resulting in a temporary user experience. During the sign in process, users receive a notification. Windows displays another notification that states "We can't sign into your account."
 
-> [!NOTE]  >
-> A temporary profile is a non-persistent Windows user profile created when the system cannot load or create the user's regular profile. The temporary profile provides basic functionality but any changes made during the session (settings, files, customizations) are discarded when the user signs out. Users will see a notification that they're signed in with a temporary profile, and their desktop and Start menu will appear with default Windows settings rather than their personalized configuration.
+> [!NOTE]  
+> A temporary profile is a non-persistent Windows user profile that Windows creates when the system can't load or create the user's regular profile. The temporary profile provides basic functionality but any changes made during the session (settings, files, customizations) are discarded when the user signs out. Users see a notification that they've signed in by using a temporary profile, and their desktop and Start menu use default Windows settings instead of their personalized configuration.
 
 ### Individual user storage failed to attach to their session
 
@@ -31,7 +31,7 @@ During the Windows sign-in process, users follow one of two flows:
 - Create and attach new individual user storage
 - Attach their existing individual user storage
 
-Both processes require the service to attach a disk to the Cloud PC while the user is signing in. Attachment failures are uncommon but may occur when the pooled user storage has exceeded the storage limit.
+Both processes require the service to attach a disk to the Cloud PC while the user is signing in. Attachment failures are uncommon but might occur when the pooled user storage exceeds the storage limit.
 
 #### Pooled user storage has exceeded the storage limit
 
@@ -51,8 +51,8 @@ Each provisioning policy defines a pooled user storage limit calculated using th
 
 Under normal conditions, the pooled user storage is consumed as users create individual user storages. When the storage reaches capacity:
 
-- **Total size** and **Used size** will be equal
-- **Available size** will show **0 GB**
+- **Total size** and **Used size** are equal
+- **Available size** shows **0 GB**
 - The User Storage tab displays these metrics in the provisioning policy
 
 :::image type="content" source="media/troubleshoot-user-experience-sync/user-experience-sync-full-storage-limit.png" alt-text="Figure 2: Pooled user storage that is at the policy limit":::
@@ -61,7 +61,7 @@ Under normal conditions, the pooled user storage is consumed as users create ind
 
 ##### Exceeded storage conditions
 
-When pooled user storage is *near* capacity and multiple users sign in simultaneously, all users will sign in successfully and create their individual user storage. This results in an **exceeded** condition with the following characteristics:
+When pooled user storage is *near* capacity and multiple users sign in simultaneously, all users sign in successfully and create their individual user storage. This process results in an **exceeded** condition that has the following characteristics:
 
 - **Used size** becomes **greater** than the **Total size**
 - **Available size** remains **0 GB**
@@ -75,30 +75,30 @@ When pooled user storage is *near* capacity and multiple users sign in simultane
 
 When pooled user storage exceeds its limit, the provisioning policy enters a tolerance period to prevent further storage growth. During this period:
 
-- **Duration**: The tolerance period lasts for **7 days** from when the exceeded condition first occurs
-- **User impact**: Existing users with individual storage can continue to sign in and access their personalized user experience
-- **New user restrictions**: New users attempting to sign in will receive a temporary user experience until storage is freed up
-- **Administrator actions**: Manually delete individual user storage or increase the Cloud PC count for the assignment
-- **Automatic resolution**: If storage usage drops below the limit during the tolerance period, normal operations resume immediately
+- **Duration**: The tolerance period lasts for **7 days** from when the exceeded condition first occurs.
+- **User impact**: Existing users with individual storage can continue to sign in and access their personalized user experience.
+- **New user restrictions**: New users that attempt to sign in receive a temporary user experience until storage is freed up.
+- **Administrator actions**: Manually delete individual user storage or increase the Cloud PC count for the assignment.
+- **Automatic resolution**: If storage usage drops below the limit during the tolerance period, normal operations resume immediately.
 
-After the 7 day tolerance period expires:
+After the seven-day tolerance period expires:
 
-- **Service protection**: The service will begin deleting individual user storage starting with the oldest based on the last attach timestamp. The number of individual user storage deleted will be determined by the amount of space required for the policy to be under the policy limit.
+- **Service protection**: The service begins deleting individual user storage starting with the oldest based on the last attach timestamp. The quantity of individual user storage that's deleted is determined by the amount of space that's required for the policy to be under the policy limit.
 
 > [!NOTE]  
 > Monitor your storage usage regularly and configure the [Frontline Cloud PC User Experience Sync Storage Limits](/windows-365/enterprise/alerts) alert to avoid reaching the exceeded condition. Consider increasing your storage limit before reaching capacity to ensure uninterrupted user experience.
 
 ## Resolve low or full user storage issues
 
-When individual user storage becomes low or full, users may experience performance issues or be unable to save their work. Use the following solutions to address storage constraints.
+When individual user storage becomes low or full, users might experience performance issues or be unable to save their work. Use the following solutions to address storage constraints.
 
 - [Free up space in OneDrive](/office/save-disk-space-with-onedrive-files-on-demand-for-windows-0e6860d3-d9f3-4971-b321-7092438fb38e)
-- Review contents of the Downloads folder and delete files and folders that are not needed
+- Review contents of the Downloads folder and delete files and folders that aren't needed
 - Manually run [Storage Sense](/windows/configuration/storage/storage-sense?tabs=settings)
 - Delete user storage (administrative action)
 
   > [!WARNING]  
-  > Deleting user storage permanently removes all user data and settings. Ensure the user has backed up important data before proceeding.
+  > Deleting user storage permanently removes all user data and settings. Before you proceed, make sure that the user backed up important data.
 
   Administrators can delete user storage from the Windows 365 management portal: