Skip to content

Commit 370a847

Browse files
authored
Update triggers-troubleshoot.md
Edit review per CI 8149 - in progress
1 parent c7a27b2 commit 370a847

1 file changed

Lines changed: 22 additions & 22 deletions

File tree

support/power-platform/power-automate/flow-run-issues/triggers-troubleshoot.md

Lines changed: 22 additions & 22 deletions
Original file line numberDiff line numberDiff line change
@@ -15,83 +15,83 @@ Here are some tips and tricks for troubleshooting issues with triggers.
1515

1616
## Identify specific flow run
1717

18-
Sometimes, you need to [Identify specific flow runs](/power-automate/fix-flow-failures#identify-specific-flow-runs) to troubleshoot your flows.
18+
Sometimes, you have to [Identify specific flow runs](/power-automate/fix-flow-failures#identify-specific-flow-runs) to troubleshoot your flows.
1919

2020
## My trigger doesn't fire
2121

2222
1. A data loss prevention policy might be the cause.
2323

24-
Admins can create [data loss prevention (DLP)](/power-platform/admin/wp-data-loss-prevention) policies that act as guardrails to help prevent users from unintentionally exposing organizational data. DLP policies enforce rules for which connectors can be used together by classifying connectors as either **Business** or **Non-Business**. If you put a connector in the **Business** group, it can only be used with other connectors from that group in any given app or flow.
24+
Admins can create [data loss prevention (DLP)](/power-platform/admin/wp-data-loss-prevention) policies that act as guardrails to help prevent users from unintentionally exposing organizational data. DLP policies enforce rules for which connectors can be used together by classifying connectors as either **Business** or **Non-Business**. If you put a connector in the **Business** group, it can be used only together with other connectors from that group in any given app or flow.
2525

26-
If your flow violates a DLP policy, it's suspended, causing the trigger to not fire. To know if your flow is suspended, try to edit the flow and save it. The flow checker reports it if the flow violates a DLP policy. Your admin can change the DLP policy.
26+
If your flow violates a DLP policy, it's suspended. The suspension prevents the trigger from firing. To determine whether your flow is suspended, try to edit the flow and save it. The flow checker reports whether the flow violates a DLP policy. Your administrator can change the DLP policy.
2727

28-
1. The trigger might be failing. Follow these steps to confirm:
28+
1. The trigger might be failing. Follow these steps to verify:
2929

3030
1. Sign in to [Power Automate](https://make.powerautomate.com).
31-
1. On the navigation menu to the left, select **My flows**, then select your flow.
31+
1. On the navigation menu to the left, select **My flows**, and then select your flow.
3232
1. Review the details page. Do you see the following error in the **Details**?
3333

3434
> There's a problem with the flow's trigger. Fix the trigger.
3535
36-
:::image type="content" source="./media/triggers-troubleshoot/fix-trigger.png" alt-text="Screenshot of an error message about the flow's trigger." lightbox="media/triggers-troubleshoot/fix-trigger.png":::
36+
:::image type="content" source="./media/triggers-troubleshoot/fix-trigger.png" alt-text="Error message about the flow's trigger." lightbox="media/triggers-troubleshoot/fix-trigger.png":::
3737

38-
This error means that Power Automate tried multiple times to establish a connection to register the trigger and failed. Your flow doesn't trigger until this problem is resolved.
38+
This error means that Power Automate unsuccessfully tried multiple times to establish a connection to register the trigger. Your flow doesn't trigger until this problem is resolved.
3939

40-
One common reason for this failure is that the Power Automate service endpoints aren't part of the allowlist. To fix it, confirm that your IT department added these endpoints to the allowlist.
40+
One common reason for this failure is that the Power Automate service endpoints aren't included in the allowlist. To fix this problem, verify that your IT department added these endpoints to the allowlist.
4141

42-
Here's the list of [IP addresses and domains](/power-automate/ip-address-configuration) that need to be added to your allowlist.
42+
Refer to [this list of IP addresses and domains](/power-automate/ip-address-configuration) that have to be added to your allowlist.
4343

4444
For more information about fixing issues with triggers, see [There is a problem with the flow's trigger](there-is-a-problem-with-the-flows-trigger.md).
4545

46-
After the problem is resolved, modify the flow and then save it. You can then change it back to its original state, and then save it again. The flow becomes aware that its configuration changed, and it tries to register its trigger again.
46+
After the problem is resolved, modify the flow, and then save it. Then, you can revert it to its original state, and save it again. The flow becomes aware that its configuration changed, and it tries again to register its trigger.
4747

4848
### Verify connections
4949

50-
With the default settings, users only need to sign in to a connection once. They can then use that connection until an admin revokes it. A possible scenario is that the password for the connection expires or there might be a policy in your organization that sets the connector's authentication token to expire after a specific amount of time. Token lifetime policies are configured on Microsoft Entra ID. For more information, see [Configurable token lifetimes in the Microsoft identity platform (preview)](/entra/identity-platform/configurable-token-lifetimes).
50+
By using the default settings, users have to sign in to a connection only one time. Then, they can use that connection until an administrator revokes it. A possible scenario is that the password for the connection expires or there might be a policy in your organization that sets the connector's authentication token to expire after a specific amount of time. Token lifetime policies are configured on Microsoft Entra ID. For more information, see [Configurable token lifetimes in the Microsoft identity platform (preview)](/entra/identity-platform/configurable-token-lifetimes).
5151

52-
Follow these steps to verify if your connections are broken:
52+
To check whether your connections are broken, follow these steps:
5353

5454
1. Sign in to [Power Automate](https://make.powerautomate.com).
5555
1. Go to **More** > **Connections**.
5656
1. Find the connection that your flow uses.
57-
1. To fix a broken connection, select the link next to the **Status** column and follow the instructions.
57+
1. To fix a broken connection, select the link next to the **Status** column, and then follow the instructions.
5858

5959
:::image type="content" source="./media/triggers-troubleshoot/fix-link.png" alt-text="The Fix connection link to fix a broken connection." lightbox="media/triggers-troubleshoot/fix-link.png":::
6060

61-
### Verify if the flow uses a premium connector trigger
61+
### Verify that the flow uses a premium connector trigger
6262

6363
1. Edit your flow to find the connector name for the trigger.
64-
1. Go to the [list of connectors](https://make.powerautomate.com/connectors) and then search for that connector. If the connector is a premium connector, **PREMIUM** displays below the name of the connector.
64+
1. Go to the [list of connectors](https://make.powerautomate.com/connectors), and then search for that connector. If the connector is a premium connector, **PREMIUM** displays below the name of the connector.
6565

6666
:::image type="content" source="./media/triggers-troubleshoot/premium-connector.png" alt-text="Screenshot of a premium connector." lightbox="media/triggers-troubleshoot/premium-connector.png":::
6767

6868
A standalone Power Apps or Power Automate license is required to access all premium, on-premises, and custom connectors. You can [purchase licenses](https://make.powerautomate.com/pricing) at any time.
6969

7070
### Check your license type
7171

72-
Follow these steps to view the type of license that you have:
72+
To view the type of license that you have, follow these steps:
7373

7474
1. Sign in to [Power Automate](https://make.powerautomate.com).
7575
1. Go to **My flows** in the left pane.
7676
1. Select any flow.
7777
1. In the **Details** section, find **Plan**. Your current license plan is listed.
7878

79-
### Verify if trigger check is skipped
79+
### Check whether trigger check is skipped
8080

81-
You just completed an event. For example, you added a new list item or sent an email that should have triggered the flow, but the flow didn't run.
81+
After you complete an event, the flow doesn't run. For example, you add a new list item or send an email message that should trigger the flow, but doesn't. To learn the cause of the problem, follow these steps:
8282

8383
1. On the navigation menu to the left, select **My flows**, then select the flow.
8484
1. In the **28-day run history**, select **All runs**.
8585

86-
:::image type="content" source="./media/triggers-troubleshoot/all-runs.png" alt-text="Screenshot showing all runs." lightbox="media/triggers-troubleshoot/all-runs.png":::
86+
:::image type="content" source="./media/triggers-troubleshoot/all-runs.png" alt-text="The 28-day run history view showing all runs." lightbox="media/triggers-troubleshoot/all-runs.png":::
8787

88-
If you expect the flow to run but it didn't run, check if the trigger check was skipped at that time. If the trigger check was skipped, it means that the trigger condition wasn't met for the flow to trigger. Verify the flow inputs and trigger conditions to confirm if you're using the latest configuration to trigger the flow.
88+
If you expect the flow to run but it doesn't, check whether the trigger check was skipped at that time. If the trigger check was skipped, it means that the trigger condition wasn't met for the flow to trigger. Verify the flow inputs and trigger conditions to determine whether you're using the latest configuration to trigger the flow.
8989

9090
### Verify inputs and trigger conditions
9191

92-
Sometimes, the inputs and trigger conditions might cause failures. Follow these steps to verify your inputs and conditions.
92+
Sometimes, the inputs and trigger conditions cause failures. Follow these steps to verify your inputs and conditions.
9393

94-
Power Automate allows you to use either the [new designer](/power-automate/flows-designer) or the classic designer to configure your cloud flow. The steps are similar in both designers. For more information and examples, see [Identify differences between the new designer and the classic designer](/power-automate/flows-designer#identify-differences-between-the-new-designer-and-the-classic-designer).
94+
Power Automate provides the option to use either the [new designer](/power-automate/flows-designer) or the classic designer to configure your cloud flow. The steps are similar in both designers. For more information and examples, see [Identify differences between the new designer and the classic designer](/power-automate/flows-designer#identify-differences-between-the-new-designer-and-the-classic-designer).
9595

9696
# [New designer](#tab/new-designer)
9797

0 commit comments

Comments
 (0)