Fixing formatting

Author: kainawroth

support/azure/azure-monitor/app-insights/troubleshoot-work-item-integration.md

@@ -12,13 +12,17 @@ ms.custom: sap:Application Insights portal experiences
 ## Create work item option missing in transaction details
 
 **Cause:** Integration not enabled or resource not linked to Azure DevOps/GitHub.
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 **Check:** In Application Insights, go to **Work Items** and confirm integration settings.
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 **Fix:** Enable integration and ensure you start from **Create a work item** or a workbook template.
 
 ## On-premises Azure DevOps URL rejected
 
 **Cause:** URL validation fails due to unsupported format.
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 **Check:** Ensure the URL uses HTTPS and matches the regex (regular expressions) in the workbook parameter.
+
 **Fix:** Update the workbook's repository URL parameter and validation rule.
 
 > [!NOTE]
@@ -27,12 +31,15 @@ ms.custom: sap:Application Insights portal experiences
 ## Authorization prompt missing or linking fails
 
 **Cause:** Popup blockers or stale tokens.
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 **Check:** Disable popup blockers, allow third-party cookies, and clear browser cache.
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 **Fix:** Retry linking. If using OAuth, confirm required scopes are granted.
 
 ## Work item creation fails with permission errors
 
 **Cause:** Insufficient permissions in Azure DevOps or GitHub.
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 **Check:** Verify account roles:
 
 * Azure DevOps: Needs *Contribute* permission.
@@ -43,30 +50,39 @@ ms.custom: sap:Application Insights portal experiences
 ## Template fails to load or save
 
 **Cause:** Region or RBAC issues.
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 **Check:** Confirm region supports *Microsoft.Insights/workbooks* and resource provider is registered.
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 **Fix:** Assign *Microsoft.Insights/workbooks/write* role or try saving in a supported region.
 
 ## Contextual data missing from created work items
 
 **Cause:** KQL query returns unexpected schema.
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 **Check:** Run the query in **Logs** and validate output fields.
+
 **Fix:** Update bindings or query to match expected schema.
 
 ## Template not visible to other users
 
 **Cause:** Workbook saved as private or RBAC restrictions.
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 **Check:** Ensure template is in a shared resource group and not saved as *My Reports*.
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 **Fix:** Grant at least *Reader* access to the resource.
 
 ## Template deletion doesn't remove existing links
 
 **Cause:** Cached configuration persists.
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 **Fix:** Refresh the **Work Items** pane or clear browser cache. For persistent links, manually unlink in resource settings.
 
 ## GitHub issue or DevOps item opens in wrong repository/project
 
 **Cause:** Incorrect default parameter or multiple templates.
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 **Check:** Open the workbook and confirm repository/organization URL.
+
 **Fix:** Update defaults or remove conflicting templates.
 
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