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---
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title: Gather information by using TSS for Windows Update for Business reports-related issues
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description: Introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues.
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ms.date: 01/15/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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ms.reviewer: kaushika, warrenw, v-lianna
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ms.custom: sap:Support Tools\TSS DnD, csstroubleshoot
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appliesto:
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- <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Supported versions of Windows Client</a>
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---
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# Gather information by using TSS for Windows Update for Business reports-related issues
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This article introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues.
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Before contacting Microsoft support, you can gather information about your issue.
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## Prerequisites
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Refer to [Introduction to TroubleShootingScript toolset (TSS)](/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss#prerequisites) for prerequisites for the toolset to run properly.
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## Gather key information before contacting Microsoft support
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1. Download [TSS](https://aka.ms/getTSS) and extract it in the *C:\\tss* folder.
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2. Open the *C:\\tss* folder from an elevated PowerShell command prompt.
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> [!NOTE]
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> Don't use the Windows PowerShell Integrated Scripting Environment (ISE).
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3. Run the following cmdlets:
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```powershell
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Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass
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```
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```powershell
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.\TSS.ps1 -Collectlog DND_WUfBReport
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```
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4. Enter *A* for "Yes to All" for the execution policy change.
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> [!NOTE]
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>
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> - The traces are stored in a compressed file in the *C:\\MS_DATA* folder. After a support case is created, this file can be uploaded to the secure workspace for analysis.
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> - If you've downloaded this tool previously, we recommend downloading the latest version. It doesn't automatically update when running `-Collectlog DND_WUfBReport`.
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