|
| 1 | +--- |
| 2 | +title: Gather information by using TSS for Windows Update for Business reports-related issues |
| 3 | +description: Introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues. |
| 4 | +ms.date: 01/15/2025 |
| 5 | +manager: dcscontentpm |
| 6 | +audience: itpro |
| 7 | +ms.topic: troubleshooting |
| 8 | +ms.reviewer: kaushika, warrenw, v-lianna |
| 9 | +ms.custom: sap:Support Tools\TSS DnD, csstroubleshoot |
| 10 | +appliesto: |
| 11 | + - <a href=https://learn.microsoft.com/windows/release-health/supported-versions-windows-client target=_blank>Supported versions of Windows Client</a> |
| 12 | +--- |
| 13 | +# Gather information by using TSS for Windows Update for Business reports-related issues |
| 14 | + |
| 15 | +This article introduces how to gather information by using the TroubleShootingScript (TSS) toolset for Windows Update for Business reports-related issues. |
| 16 | + |
| 17 | +Before contacting Microsoft support, you can gather information about your issue. |
| 18 | + |
| 19 | +## Prerequisites |
| 20 | + |
| 21 | +Refer to [Introduction to TroubleShootingScript toolset (TSS)](/windows-client/windows-tss/introduction-to-troubleshootingscript-toolset-tss#prerequisites) for prerequisites for the toolset to run properly. |
| 22 | + |
| 23 | +## Gather key information before contacting Microsoft support |
| 24 | + |
| 25 | +1. Download [TSS](https://aka.ms/getTSS) and extract it in the *C:\\tss* folder. |
| 26 | +2. Open the *C:\\tss* folder from an elevated PowerShell command prompt. |
| 27 | + > [!NOTE] |
| 28 | + > Don't use the Windows PowerShell Integrated Scripting Environment (ISE). |
| 29 | +3. Run the following cmdlets: |
| 30 | + |
| 31 | + ```powershell |
| 32 | + Set-ExecutionPolicy -Scope Process -ExecutionPolicy Bypass |
| 33 | + ``` |
| 34 | +
|
| 35 | + ```powershell |
| 36 | + .\TSS.ps1 -Collectlog DND_WUfBReport |
| 37 | + ``` |
| 38 | +
|
| 39 | +4. Enter *A* for "Yes to All" for the execution policy change. |
| 40 | +
|
| 41 | +> [!NOTE] |
| 42 | +> |
| 43 | +> - The traces are stored in a compressed file in the *C:\\MS_DATA* folder. After a support case is created, this file can be uploaded to the secure workspace for analysis. |
| 44 | +> - If you've downloaded this tool previously, we recommend downloading the latest version. It doesn't automatically update when running `-Collectlog DND_WUfBReport`. |
| 45 | +
|
0 commit comments