Update author, reviewer, and minor edits

Author: aartig13

support/dynamics-365/customer-service/email/email-preview-text-showing-error-when-not-configured.md

@@ -1,23 +1,25 @@
 ---
 title: Email Preview Text Shows Error or Unintended Formatting
 description: Provides a resolution to ensure that the email preview text is displayed correctly and avoids showing unintended formatting details in Dynamics 365 Customer Service.
-ms.reviewer: Megha
+author: Yerragovula
+ms.author: srreddy
+ms.reviewer: Meghgupta
 ai-usage: ai-assisted
 ms.date: 04/10/2025
 ms.custom: sap:E-Mail, DFM
 ---
 # Email preview text shows an error or unintended formatting when not configured
 
-This article guides you on resolving an issue where email preview text displays an error or unintended formatting in Dynamics 365 Customer Service.
+This article provides guidance for resolving issues where email preview text displays an error or unintended formatting in Dynamics 365 Customer Service.
 
 ## Symptoms
 
 When you send an email in Dynamics 365 Customer Service, the email preview text might display an error or unintended formatting (for example, **{ 0 margins ..**) instead of a meaningful preview. This issue typically occurs when the email content is primarily an image and no explicit email preview text is set.
 
 ## Cause
 
-This issue occurs because the system automatically uses the email's content as the preview text if no explicit preview text is configured. When the email content is an image, the system extracts the formatting details of the image, resulting in unintended text being displayed in the email preview.
+If no explicit email preview text is configured, the system automatically uses the email's content as the preview text. When the email content is an image, the system extracts the formatting details of the image, resulting in unintended text being displayed in the email preview.
 
 ## Resolution
 
-To resolve this issue, add an email preview text to the email that contains an image as the primary content. The text will be displayed in the email preview instead of the extracted formatting details.
+To prevent unintended formatting issues, add an email preview text to the email that contains an image as the primary content. The text will then be displayed in the email preview instead of the extracted formatting details.