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---
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title: Troubleshoot Windows update error code 0x8024002E
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description: Learn how to resolve the Windows Update error code 0x8024002E indicating that access to an unmanaged server isn't allowed.
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ms.date: 04/08/2025
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title: Troubleshoot Windows Update Error 0x8024002E
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description: Learn how to resolve Windows Update error 0x8024002E, indicating that access to an unmanaged server isn't allowed.
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ms.date: 04/15/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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- sap:windows servicing,updates and features on demand\windows update fails - installation stops with error
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- pcy:WinComm Devices Deploy
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---
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# Troubleshoot Windows Update Error Code 0x8024002E
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# Troubleshoot Windows Update error 0x8024002E
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The Windows Update error code 0x8024002E indicates that access to an unmanaged server isn't allowed, typically because the Windows Update Client service is disabled on the server. This document provides steps to identify and resolve this issue.
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Windows Update error 0x8024002E indicates that access to an unmanaged server isn't allowed, typically because the Windows Update Client service is disabled on the server. This document provides steps to identify and resolve this issue.
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## Prerequisites
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Ensure you have administrative access to the server to modify system settings and policies.
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## How to identify the issue
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To identify the issue, check the CBS.log or the CbsPersist_XXXXXXXXXXXXXX.log or CbsPersist_XXXXXXXXXXXXXX.cab for entries similar to the following:
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To identify the issue, check the **CBS.log**, **CbsPersist_XXXXXXXXXXXXXX.log**, or **CbsPersist_XXXXXXXXXXXXXX.cab** file for entries similar to the following:
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```output
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{8F8EA247-1586-48E4-A5F6-1D19A9343341} 2024-04-17 05:14:55:630-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0
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## Resolution or troubleshooting steps
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### Enable Windows Update service
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### Enable the Windows Update service
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1. Open the **Run** dialog by pressing `Win + R`, type `services.msc`, and press **Enter**.
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1. Open the **Run** dialog by pressing <kbd>Win</kbd>+<kbd>R</kbd>, type `services.msc`, and press **Enter**.
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2. In the **Services** window, locate **Windows Update**.
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3. Right-click **Windows Update** and select **Properties**.
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4. Set the **Startup type** to **Manual** and select **Start**.
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5. Select **OK** to apply the changes.
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### Modify registry key
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### Modify the registry key
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[!INCLUDE [Registry alert](../../includes/registry-important-alert.md)]
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1. Open the **Run** dialog by pressing `Win + R`, type `regedit`, and press **Enter**.
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2. Navigate to the following registry key:
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- `HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\DisableWindowsUpdateAccess`
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1. Open the **Run** dialog by pressing <kbd>Win</kbd>+<kbd>R</kbd>, type `regedit`, and press **Enter**.
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2. Navigate to `HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\DisableWindowsUpdateAccess`.
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3. If the value is set to `1`, change it to `0` to enable the service.
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4. We recommend managing this setting via Group Policy if possible.
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### Disable group policy
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> [!NOTE]
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> We recommend managing this setting via Group Policy if possible.
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1. Open the **Run** dialog by pressing `Win + R`, type `gpedit.msc`, and press **Enter**.
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2. Navigate to:
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- `Computer Configuration\Administrative Templates\System\Internet Communication Management\Internet Communication settings\`
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3. Disable the policy **Turn off access to all Windows Update features**.
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### Disable the Group Policy
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1. Open the **Run** dialog by pressing <kbd>Win</kbd>+<kbd>R</kbd>, type `gpedit.msc`, and press **Enter**.
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2. Navigate to `Computer Configuration\Administrative Templates\System\Internet Communication Management\Internet Communication settings\`.
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3. Disable the **Turn off access to all Windows Update features** policy.
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### Verify manual patching
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1. Open **Control Panel** and navigate to **Windows Update**.
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2. Attempt to manually patch the server through the Updates applet.
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2. Try to manually patch the server through the Updates applet.
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3. If manual patching fails, collaborate with the Devices and Deployment team for further assistance.
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support/windows-server/toc.yml

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href: ./installing-updates-features-roles/wsus-clients-cant-install-updates.md
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- name: Windows Update fails - installation stops with error
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items:
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- name: Troubleshoot Windows Update Error Code 0x8024002E
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- name: Troubleshoot Windows Update error 0x8024002E
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href: installing-updates-features-roles/troubleshoot-windows-update-error-code-0x8024002e.md
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- name: 'Troubleshooting guidance: Windows Server update'
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href: ./installing-updates-features-roles/troubleshoot-windows-server-update-guidance.md

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