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# Error 0x80070003 when Windows Update fails
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This article discusses how to fix Windows Update error 0x80070003. This error causes an update installation to fail, and rolls back the system to its pre-update state after the computer restarts.
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This article discusses how to fix Windows Update error 0x80070003. When this issue occurs, the update can't install correctly. After the computer restarts, the installation rolls back.
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## Symptoms
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> [!IMPORTANT]
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>
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> - If the affected computer is a Windows virtual machine (VM), that can't restart correctly or that you can't access by using SSH, make sure that you can use the Azure Serial Console to access the VM.
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> - If the affected computer is a Windows virtual machine (VM) that can't restart correctly or that you can't access by using SSH, make sure that you can use the Azure Serial Console to access the VM.
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> - Before you troubleshoot this issue, back up the operating system disk. For information about this process for VMs, see [About Azure Virtual Machine restore](/azure/backup/about-azure-vm-restore).
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The most reliable way to fix this issue is to perform an in-place upgrade on the affected computer.
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1. Use a text editor to open the most recent CBS.log file, and search for a ", error" string.
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1. Check the log entries that share the same timestamp as the error, and locate the path that's related to the error.
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For example, the following excerpt shows that the issue occurred during the installation of ntprint.inf (the Windows printer driver):
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For example, the following excerpt shows that the issue occurred during the installation of Ntprint.inf (the Windows printer driver):
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```output
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2017-12-06 15:30:46, Info CBS INSTALL index: 69, phase: 1, result 3, inf: ntprint4.inf

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