Updates from editor

Author: v-phoebh

support/windows-server/printing/printer-not-responding.md

@@ -1,7 +1,7 @@
 ---
 title: Printer Not Responding
 description: Provides solutions to an issue where a printer isn't responding.
-ms.date: 03/27/2025
+ms.date: 03/31/2025
 manager: dcscontentpm
 audience: itpro
 ms.topic: troubleshooting
@@ -33,27 +33,27 @@ Ensure that the printer is properly connected to your computer or network:
 
 Check the printer's display panel or the printer status on your computer. If the printer is in a **Stopped** state, add the **Status Reason** column to see if there's an error such as **Out of toner** or **Off-line**.
 
-## 3. Check printer properties
+## 3. Check the printer properties
 
-Right-click the printer icon and select **Properties**. Select the **General** tab and check the device status message. It might indicate the problem or provide an error code to check online or in the printer manual.
+Right-click the printer icon and select **Properties**. Select the **General** tab and check the device status message. It might indicate a problem or provide an error code to check online or in the printer manual.
 
 ## 4. Restart the printer
 
-Turn off the printer, wait for about 30 seconds, and then turn it back on. This can often resolve temporary issues.
+Turn off the printer, wait about 30 seconds, and then turn it back on. This action can often resolve temporary issues.
 
 ## 5. Run the printer troubleshooter
 
-Run the built-in printer troubleshooter in your Windows computer. Go to **Settings** > **System** > **Troubleshoot** > **Other troubleshooters**, and then select **Run** next to **Printer**.
+Run the built-in printer troubleshooter on your Windows computer. To do so, go to **Settings** > **System** > **Troubleshoot** > **Other troubleshooters**, and then select **Run** next to **Printer**.
 
-## 6. Reinstall printer drivers
+## 6. Reinstall the printer driver
 
-Right-click your printer in Device Manager and select **Uninstall device**. Then, restart your computer and reinstall the drivers.
+Right-click your printer in Device Manager and select **Uninstall device**. Then, restart your computer and reinstall the driver.
 
-If the driver is the latest version from the original equipment manufacturer (OEM), try switching to a generic in-box driver.
+If the driver is the latest original equipment manufacturer (OEM) version, try switching to a generic in-box driver.
 
 ## 7. Check the Print Spooler service state
 
-Restart the Print Spooler service to clear any stuck print jobs by using one of the following methods. For more information, see [Printing issues caused by Print Spooler service not running](print-spooler-service-not-running.md).
+Restart the Print Spooler service to clear any stuck print jobs by using one of the following methods. For more information, see [Printing issues caused by the Print Spooler service not running](print-spooler-service-not-running.md).
 
 ### Manually restart the service
 
@@ -90,10 +90,10 @@ To delete any files stuck in the queue, follow these steps:
 3. Delete all files (`.shd` files) in this folder. These files are the print jobs that are stuck in the queue.
 4. Restart the Print Spooler service.
 
-## 9. Update printer firmware
+## 9. Update the printer firmware
 
-Check the manufacturer's website for any available firmware updates for your printer.
+Check the manufacturer's website for any firmware updates available for your printer.
 
 ## Data collection
 
-If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in [Gather information by using TSS for User Experience issues](../../windows-client/windows-tss/gather-information-using-tss-user-experience.md#printing).
+If you need assistance from Microsoft support, we recommend you collect the information by following the steps mentioned in [Gather information by using TSS for user experience-related issues](../../windows-client/windows-tss/gather-information-using-tss-user-experience.md#printing).