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Copy file name to clipboardExpand all lines: support/power-platform/power-automate/desktop-flows/ui-automation/ui-rdp-automation/error-remote-desktop-not-found.md
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@@ -5,7 +5,7 @@ ms.reviewer: amitrou
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ms.author: iopanag
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author: iopanag
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ms.custom: sap:Desktop flows\UI or browser automation
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ms.date: 04/16/2025
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ms.date: 04/22/2025
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---
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# A desktop flow fails with the "The remote desktop wasn't found" error
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## Cause 1
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The names of the RDP window, Citrix Desktop, or Citrix Virtual Apps may have changed since the original [UI elements](/power-automate/desktop-flows/virtual-desktops#distinguish-ui-elements-captured-on-virtual-desktops) were captured. Tracking these elements with the old name can fail.
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The names of the RDP window, Citrix Desktop, or Citrix Virtual Apps might have changed since the original [UI elements](/power-automate/desktop-flows/virtual-desktops#distinguish-ui-elements-captured-on-virtual-desktops) were captured. Tracking these elements with the old name can fail.
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### Resolution
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To solve this issue,
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To solve this issue:
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1. Ensure the affected RDP window, Citrix Desktop, or Citrix Virtual Apps is active.
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2. Locate the desktop element causing the issue in the [UI elements](/power-automate/desktop-flows/ui-elements#ui-elements) pane in the flow designer. Double-click it to open the selector editor.
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4. After accepting the changes, select **Test** to verify the new selector. For more information, see [Test a selector](/power-automate/desktop-flows/test-selectors).
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5. (Optionally) Use the **New** button to add more fallback selectors for the desktop.
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5. (Optional) Use the **New** button to add more fallback selectors for the desktop.
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## Cause 2
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When you use Citrix Virtual Apps with certain applications, especially when interacting with combo box lists, an incorrect target desktop selector may be created using an ordinal value (for example, **eq**) instead of a more robust selection method.
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When you use Citrix Virtual Apps with certain applications, especially when interacting with combo box lists, an incorrect target desktop selector might be created using an ordinal value (for example, **eq**) instead of a more robust selection method.
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### Resolution
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To solve this issue,
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To solve this issue:
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1. Ensure the affected RDP window, Citrix Desktop, or Citrix Virtual Apps is active.
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2. Locate the desktop element causing the issue in the [UI elements](/power-automate/desktop-flows/ui-elements#ui-elements) pane in the flow designer. Double-click it to open the selector editor.
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