AB#5865: CreateTsMedia (for a bootable media for CMG) fails

Author: Simonx Xu

support/mem/configmgr/os-deployment/cannot-create-bootable-media-error-80004005-0x8004101d.md

@@ -0,0 +1,31 @@
+---
+title: Can't create bootable media with errors 80004005 and 0x8004101d
+description: Fixes an issue in which you can't create bootable media with errors 80004005 and 0x8004101d in Microsoft Configuration Manager (current branch - version 2409).
+ms.date: 05/16/2025
+ms.reviewer: kaushika, umaikhan
+ms.custom: sap:Operating Systems Deployment (OSD)\Task Sequence Media (all types)
+---
+# Can't create bootable media with errors 80004005 and 0x8004101d
+
+_Applies to:_   Configuration Manager (current branch)  
+
+In Microsoft Configuration Manager (current branch - version 2409), you can't create bootable media and select a cloud management gateway for a management point.
+
+The following errors are logged in the **SMSProv.log** file:
+
+```output
+Failed to get MP installation directory path  
+~*~*~D:\dbs\sh\cmgm\1213_044837_0\cmd\1b\src\SiteServer\SDK_Provider\SMSProv\ssptspackage.cpp(3101) : GetTSMediaAdditionalInfo failed due to error 80004005
+~*~*~GetTSMediaAdditionalInfo failed due to error 80004005
+```
+
+The following errors are logged in the **CreateTSMedia.log** file:
+
+```output
+Error invoking WMI method SMS_TaskSequencePackage.GetTSMediaAdditionalInfo (0x8004101d)
+StageCertificate::RetrieveTokenForMediaCert() failed. 0x8004101d
+```
+
+This issue occurs because the SMS Provider isn't located in the same location as the management point. In Configuration Manager (current branch - version 2409), the system checks the location of management point and attempts to use the DLLs available in that location.
+
+Since a management point can't be hosted on a central administration site, you must create the bootable media on a primary site. Additionally, ensure that all Configuration Manager providers are located in the same location as the management point.

support/mem/configmgr/toc.yml

@@ -251,6 +251,8 @@ items:
           href: os-deployment/in-place-upgrade-task-sequence-not-continue.md
         - name: Apply Driver Package task fails with error 80070057
           href: os-deployment/apply-driver-package-task-error-80070057.md
+        - name: Can't create bootable media with errors 80004005 and 0x8004101d
+          href: os-deployment/cannot-create-bootable-media-error-80004005-0x8004101d.md
         - name: Computer hangs during an OSD task sequence in debug mode
           href: os-deployment/computer-hangs-task-sequence-debug-mode.md
         - name: Dynamic Media can't get management point locations