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Copy file name to clipboardExpand all lines: support/windows-server/remote/cannot-connect-rds-no-license-server.md
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---
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title: Cannot connect to RDS because no RD Licensing servers are available
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description: This article describes how to troubleshoot RDS connection errors that are related to Remote Desktop licensing.
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ms.date: 01/17/2025
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ms.date: 01/20/2025
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manager: dcscontentpm
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audience: itpro
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ms.topic: troubleshooting
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In this case, [check the RD Licensing configuration](#check-the-rd-licensing-configuration).
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If the RD License Diagnoser lists other problems, such as "The RDP protocol component X.224 detected an error in the protocol stream and has disconnected the client," there may be a problem that affects the license certificates. Such problems tend to be associated with user messages, such as the following:
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If the RD License Diagnoser lists other problems, such as "The RDP protocol component X.224 detected an error in the protocol stream and has disconnected the client," there might be a problem that affects the license certificates. Such problems tend to be associated with user messages, such as the following:
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Because of a security error, the client could not connect to the Terminal server. After making sure that you are signed in to the network, try connecting to the server again.
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## Refresh the X509 Certificate registry keys
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> [!IMPORTANT]
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> Follow this section's instructions carefully. Serious problems can occur if the registry is modified incorrectly. Before you start modifying the registry, [back up the registry](https://support.microsoft.com/help/322756) so you can restore it in case something goes wrong.
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> Follow this section's instructions carefully. Serious problems can occur if the registry is modified incorrectly. Before you start modifying the registry, [back up the registry](https://support.microsoft.com/help/322756) so that you can restore it in case something goes wrong.
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To resolve this problem, back up and then remove the X509 Certificate registry keys, restart the computer, and then reactivate the RD Licensing server. Follow these steps.
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1. Open the Registry Editor and navigate to **HKEY\_LOCAL\_MACHINE\\SYSTEM\\CurrentControlSet\\Control\\Terminal Server\\RCM**.
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2. On the Registry menu, select **Export Registry File**.
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3. Enter **exported- Certificate** into the **File name** box, then select **Save**.
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3. Enter **exported- Certificate** into the **File name** box, and then select **Save**.
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4. Right-click each of the following values, select **Delete**, and then select **Yes** to verify the deletion:
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