Merge pull request #8351 from NuAlex/docs-editor/services-sync-not-start-1740782965

AB#4279: Update services-sync-not-start.md

Author: AmandaAZ

support/entra/entra-id/user-prov-sync/services-sync-not-start.md

@@ -1,8 +1,8 @@
 ---
 title: Microsoft Entra Connect services don't start
 description: Describes an issue that prevents Microsoft Entra Connect services from starting. Provides a resolution.
-ms.date: 02/28/2024
-ms.reviewer: riantu, nualex, reviei, v-leedennis
+ms.date: 03/06/2025
+ms.reviewer: riantu, nualex, reviei, v-leedennis, v-weizhu
 ms.service: entra-id
 ms.custom: sap:Microsoft Entra Connect Sync
 ---
@@ -52,14 +52,14 @@ Make group policy changes if necessary so that the ADSync service account can lo
 
 1. If you made any changes to the local group policy or domain group policy, restart the computer to apply the changes.
 
-## Solution 2: Troubleshoot error messages in directory synchronization logging
+## Solution 2: Troubleshoot error messages using Event Viewer
 
-You can also try to find and fix the problem by scanning the application and system events in the directory synchronization logs. All directory synchronization logging is viewable in Event Viewer. For details, see [Troubleshoot other error messages](installation-configuration-wizard-errors.md#troubleshoot-other-error-messages).
+You can also try to find and fix the problem by scanning the **Application** and **System** logs in Event Viewer for directory synchronization events. For more information, see [Troubleshoot other error messages](installation-configuration-wizard-errors.md#troubleshoot-other-error-messages).
 
-## Solution 3: Reinstall directory synchronization
+## Solution 3: Check the Microsoft Entra ID Sync (ADSync) service account
 
-If solutions 1 and 2 don't resolve the issue, remove and then reinstall directory synchronization.
+If solutions 1 and 2 don't resolve the issue, verify the status of your custom ADSync service account. Ensure that the account isn't expired or disabled, that the **User must change password at next logon** option isn't enabled, and that its password isn't expired. If the password was changed, use the **Services.msc** console to update the ADSync service account password.
 
-For example, if you use the Azure Active Directory Sync tool, remove and then reinstall it. Or, if you use Azure AD Sync, remove and then reinstall it.
+For more information about other types of Windows service accounts, see [ADSync service account](/entra/identity/hybrid/connect/concept-adsync-service-account).
 
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